Sales Operations Specialist

BCforward is currently seeking a highly motivated Sales Operations Analyst Position Title: Sales Operations Analyst Location: (Onsite at 111 Monument Cir, Indianapolis, IN 46204 at least 3 days/week) Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 1 Year (Possibility of Extension) Job Type: [FULL TIME (>=40 HRS WEEKLY) Pay Range: $52/hr on w2 Job Description We are seeking a talented and driven contractor to join the Global Incentive Compensation – Scale and Transformation Team. This role focuses on delivering operational excellence and supporting the global sales compensation ecosystem through systems, tools, and process optimization. You will collaborate closely with Sales Compensation, Compensation Design, and Sales Operations teams to improve and scale incentive compensation processes. Key Responsibilities • Create and maintain process flows, user guides, enablement materials, and requirements documentation. • Write technical and business requirements and manage change documentation. • Develop and maintain operational playbooks. • Create UAT test coverage and test scripts; participate in test execution. • Triage system issues and coordinate with appropriate teams for resolution. • Design scalable, flexible, and cost-effective solutions with minimal system disruption. • Collaborate with cross-functional stakeholders to understand business needs and recommend solutions. • Support launches of new tools and processes and help define success metrics. • Identify opportunities for automation and system integration to improve efficiency. Required Skills & Experience • 4–5+ years in operational roles within SaaS environments (sales compensation experience is a plus). • Proven ability to drive projects from concept to completion. • Strong technical and analytical skills with data manipulation experience using: • Google Sheets • Microsoft Access & Excel • Python • SQL/SOQL or equivalent tools • Bachelor’s degree required. Preferred Skills • Business Analyst or similar technical experience. • Experience with UAT test script creation and execution. • Process documentation and enablement content development. • Strong communication, stakeholder management, and organizational skills. • Understanding of database concepts and infrastructure. • Ability to manage multiple priorities in a fast-paced environment. Benefits: We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration