Salesforce Administrator

Job Title: Salesforce Administrator / Systems Analyst (Intermediate) Location: Providence, RI 02908 (Hybrid, onsite required a few days per week) Duration: Initial 3+ years, with potential extension up to 5 years Position Overview We are seeking an Intermediate Salesforce Administrator / Systems Analyst to support and enhance a statewide data management platform. The ideal candidate will work closely with business stakeholders, system administrators, and vendors to maintain system operations, implement enhancements, and support ongoing application needs. Key Responsibilities • Administer, maintain, and support the Salesforce platform. • Coordinate and manage system enhancement initiatives and IT projects. • Collaborate with business users, technical teams, and vendors to support system operations. • Lead small-to-medium enhancement efforts from requirements gathering through deployment. • Facilitate User Acceptance Testing (UAT) and production releases. • Support application maintenance and operational activities. • Create, maintain, and enhance Salesforce reports and dashboards. • Develop Tableau reports and data visualizations. • Monitor system performance and assist with issue resolution. • Coordinate activities across multiple stakeholders and technical teams. Required Qualifications • Bachelor's degree in a related field or equivalent experience. • Experience managing IT projects and coordinating cross-functional teams. • Hands-on Salesforce Administration and configuration experience. • Experience creating Salesforce reports and dashboards. • Experience with Tableau reporting and dashboard development. • Strong analytical, organizational, and problem-solving skills. • Excellent verbal and written communication skills. • Ability to work independently and manage multiple priorities effectively. Preferred Qualifications • Salesforce Administrator Certification. • Experience working in Government, Human Services, Healthcare, or Education environments. • Knowledge of SDLC methodologies. • Experience with Agile project delivery. • Experience working with vendors, consultants, and third-party technical teams. Required Skills • Salesforce Administration & Configuration • Salesforce Reporting & Dashboards • Tableau Reporting & Dashboard Development • IT Project Management • Data Analysis & Visualization • User Acceptance Testing (UAT) • Change & Release Management • Vendor Management • Stakeholder Management Desired Traits • Self-motivated and highly organized. • Strong attention to detail. • Ability to balance project management responsibilities with hands-on Salesforce administration. • Proven ability to lead and drive technical initiatives to successful completion. At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies. We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.