Salesforce & Agentforce CTI Lead Only W2

Role : Salesforce & Agentforce CTI Lead Duration : Long Term Contact Location : New York Hybrid Salesforce Development Lead CTI D1 US Location Onshore US New York NY preferred Engagement NYL Salesforce Agentforce Program The Salesforce Development Lead CTI serves as both a solution lead and a handson developer for the CTI workstream within the NYL Salesforce Agentforce program This position is responsible for end to end technical design development and delivery of telephony integrations for Salesforce Service Cloud and Agentforce while providing leadership across solution architecture and team coordination Key Responsibilities Solution Leadership Own the CTI solution direction within Salesforce Service Cloud Agentforce ensuring alignment with program objectives and non functional requirements Conduct design reviews validate architecture artifacts and drive decisions on build versus configuration Collaborate with stakeholders to define scope success metrics and ensure traceability from requirements to production readiness Technical Delivery CTI Focus Design and implement Salesforce CTI capabilities including Open CTI Lightning Telephony softphone configuration screenpop click to dial call logging and omni channel routing Integrate Salesforce with telephony platforms such as Genesys NICE in Contact Amazon Connect and Twilio using SIPWebRTC and REST eventdriven APIs Develop components using Apex Lightning Web Components LWC SOQLSOSL and platform events for realtime call handling DevOps and Compliance Enforce secure coding standards and compliance with Financial Services regulations Implement CICD pipelines static code analysis and automated testing frameworks Ensure audit readiness and adherence to deployment gates Team Leadership and Governance Lead and mentor a blended team of onshore and offshore developers and testers Drive sprint planning backlog management and release readiness Report progress risks and mitigation plans to program leadership Required Qualifications 8 to 12 years of experience in Salesforce delivery with 4 to 6 years focused on CTI for Service Cloud Agentforce Expertise in Apex LWC OmniChannel Open CTI and telephony integrations with Genesys NICE Amazon Connect Twilio Strong understanding of security performance and compliance requirements in Financial Services Salesforce certifications Platform Developer III Service Cloud Consultant preferred Preferred Skills Familiarity with Agentforce MIAW and chatbot assist patterns Experience with analytics integration eg Tableau dashboards Knowledge of DevOps tools and secure SDLC practices Band D1 US Program NYL Salesforce Agentforce CTI Workstream"