Salesforce Technical Business Analyst

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things. • This is an exempt position. Salary commensurate with experience • Overview: We are seeking a Salesforce Technical Business Analyst who will support our client. This role is responsible for working with stakeholders to design, implement, and improve business processes and systems. The Salesforce Technical Business Analyst will be part of a nimble team dedicated to delivering high-quality project outcomes through thoughtful planning and user collaboration. This role will focus on understanding, documenting, and mapping business processes to Salesforce technology solutions, as well as conducting gap analyses on pre-built systems to determine areas requiring development. Duties: Identify business needs, elicit specifications and requirements, and collaborate with customers and IT team members to develop solutions. Prepare and review functional specifications with customers; revise as needed and obtain sign-off. Provide analysis for projects involving systems design or redesign. Serve as a liaison between customers and the IT team; represent the department on project teams and working groups. Document system processes, configurations, and changes. Manage multiple projects and assignments concurrently, ensuring deadlines are met. Communicate technical concepts clearly to both technical and non-technical stakeholders. Facilitate collaboration among diverse groups across all organizational levels. Mentor and support other team members. Facilitate internal end-user training and User Acceptance Testing (UAT). Triage bug and enhancement tickets; assist in diagnosing system problems. Ensure adherence to NYSERDA’s policies, procedures, and data security practices. Perform additional responsibilities as assigned. Mandatory Qualifications Bachelor's degree in information systems or related field with two years of systems analysis experience; OR associate's degree with five years of systems analysis experience; OR Certificates from recognized programs (may substitute for up to six months of experience). 2+ years of experience in Salesforce functional design and requirements. 3+ years experience translating business needs into formal requirements. 3+ years experience creating functional and technical documentation. Hands-on experience with Salesforce Sales and Service Cloud. Familiarity with Salesforce Lightning features, including Flows, Approval Processes, and automations. 6+ months experience creating reports in Salesforce. Understanding of Salesforce data models and metadata. Strong communication skills to explain technical concepts to diverse audiences. 6+ months experience establishing and maintaining procedures and processes. 6+ months experience with relational databases; ability to create basic SQL queries. Proficiency with end-user data manipulation tools and report creation tools. Knowledge of data security and encryption. Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. AI-Assisted Resume Evaluation Notice Cloud and Things – Talent Management Notice to Candidates Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals. How AI Is Used Our AI tools assist by: Analyzing resumes against job requirements Supporting our recruiters in candidate data evaluation Ensuring consistent review standards across all applications Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation. Your Data and Privacy Cloud and Things Data Handling: Your information is processed securely and used exclusively for recruitment purposes Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com All personal information is handled confidentially in accordance with our privacy policy AI Tool Data Processing: AI processing data is retained for a maximum of 90 days, after which it is deleted All data sent to AI tools is encrypted in transit and at rest AI tools comply with applicable privacy laws including GDPR and CCPA Personal data is anonymized or minimized wherever possible during AI processing Your Participation By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration. Job Type: Contract Pay: $80,000.00 - $110,000.00 per year Work Location: Remote