Salesforce Technical Business Analyst (NY Local Only)

Essential Functions and Duties include but are not limited to: • Identify business needs, elicit specifications and requirements, and collaborate with customers and other IT team members to develop innovative solutions • Prepare functional specifications, review with customer, and revise as needed, obtain sign off • Provide analysis for projects involving systems design or redesign • Serve as a customer liaison, represent the department as needed on project teams and working groups • Document system processes, configurations, and changes • Manage multiple projects and assignments concurrently; meet established deadlines • Communicate to management and end-users in meaningful and understandable terms • Facilitate communication and collaboration among diverse groups at all levels of the organization • Serve as a resource and mentor for other team members • Understand and adhere to NYSERDA’s policies and procedures. • Perform other responsibilities as assigned Required Skills, Abilities, and Competencies: • Experience translating business needs into formal requirements • Experience creating functional and technical documentation • 2 Years Experience doing functional design and requirements in Salesforce • Experience with Salesforce Sales and Service Cloud • Experience with Salesforce Lightning capabilities and familiarity with what can be accomplished using Flows, Approval Processes, and other Salesforce automations. • Ability to create reports in Salesforce. • Familiarity with Salesforce data models and metadata. • Ability to communicate technically complex concepts in easy-to-understand terms • Ability to communicate effectively and clearly with both technical and non-technical staff • Ability to focus on details to create a reliable and accurate work product • Experience establishing, documenting, and maintaining procedures and processes • Experience with relational databases and complex data structures; ability to create basic SQL queries • Knowledge of end user data manipulation tools • Knowledge of report creation tools • Strong organizational and time management skills • Ability to facilitate internal end-user training on new or substantially modified systems. • Ability to facilitate User Acceptance Testing sessions • Experience triaging bug and enhancement tickets and helping to diagnose system problems • Knowledge of data security and encryption Ability to keep up with IT advancements