Salesforce Technical Business Analyst

Title: Salesforce Technical Business Analyst Location: Albany, NY (Remote) Duration: 12 months contract About Cogent Infotech At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors. Position Summary Part of a highly nimble team of professionals dedicated to high quality project deliverables through thorough and thoughtful planning, as well as consultation with a wide variety of users. The Salesforce Technical Business Analyst is a key member of the IT team responsible for understanding, documenting, and mapping business processes to appropriate technology solutions. The Salesforce Technical Business Analyst is also responsible for doing gap analysis on pre-built systems to determine where development is needed. Key Responsibilities • Identify business needs, elicit specifications and requirements, and collaborate with customers and other IT team members to develop innovative solutions. • Prepare functional specifications, review with customer, and revise as needed, obtain sign off. Provide analysis for projects involving systems design or redesign. • Serve as a customer liaison, represent the department as needed on project teams and working groups. • Document system processes, configurations, and changes. • Manage multiple projects and assignments concurrently; meet established deadlines. • Communicate to management and end-users in meaningful and understandable terms. • Facilitate communication and collaboration among diverse groups at all levels of the organization. • Serve as a resource and mentor for other team members. Understand and adhere to policies and procedures. • Perform other responsibilities as assigned. Required Qualifications And Skills • Bachelor’s degree in Information Systems or related field and two years experience in systems analysis work; or • Associates degree and five years of experience in systems analysis work; • Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience. • Experience translating business needs into formal requirements. • Experience creating functional and technical documentation. • 2 Years Experience doing functional design and requirements in Salesforce. • Experience with Salesforce Sales and Service Cloud. • Experience with Salesforce Lightning capabilities and familiarity with what can be accomplished using Flows, Approval Processes, and other Salesforce automations. • Ability to create reports in Salesforce. Familiarity with Salesforce data models and metadata. • Ability to communicate technically complex concepts in easy-to-understand terms. • Ability to communicate effectively and clearly with both technical and non-technical staff • Ability to focus on details to create a reliable and accurate work product. • Experience establishing, documenting, and maintaining procedures and processes. • Experience with relational databases and complex data structures; ability to create basic SQL queries. • Knowledge of end user data manipulation tools. • Knowledge of report creation tools. Strong organizational and time management skills. • Ability to facilitate internal end-user training on new or substantially modified systems. • Ability to facilitate User Acceptance Testing sessions. • Experience triaging bug and enhancement tickets and helping to diagnose system problems. • Knowledge of data security and encryption. • Ability to keep up with IT advancements. Equal Opportunity & Inclusion Statement Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply Application Process Please submit your resume and a short cover letter through our online portal. Our process includes an initial resume review, a virtual interview, and a short technical assessment. If you need accommodations, feel free to inform us—we are happy to assist. Join Us At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.