Senior Analyst

We believe every person deserves to age well. That’s why we’re on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put “people first” and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team. We are interested in growing our team with passionate, committed, and innovative individuals. The Senior Analyst will join NCOA at a time of dynamic growth. POSITION SUMMARY The Senior Analyst will support data generation, analysis, research and evaluation with a focus on NCOA’s Falls Prevention and Chronic Disease Management and Self-Education Programs and Resource Centers. The incumbent will primarily oversee evidence-based health promotion and disease prevention program database management systems and work collaboratively with Salesforce developers, IT department staff, Customer Relations Management (CRM) team, technical assistance liaisons, and consultants at the Center for Healthy Aging (CHA). Skillful delivery of technical assistance to community partners and grantees across the country, with data collection, management, and reporting needs is key. The Senior Analyst will manage expectations from internal and external clients and need to respond quickly to requests with high-quality and accurate content. Being proactive and having quick problem-solving skills are essential to effectively work with a variety of data sets and meet agreed upon deadlines. This position will support activities that quantify the impact of the NCOA’s work and priorities, optimize goals, and meet monthly and annual grant deliverables and regularly collaborate both internally within NCOA and externally with our funders and network partners. Positions at this level typically report to an Associate Director or above and require advanced knowledge and experience as well as strong project management capabilities. Incumbents are required to exercise latitude and independent judgement within their scope of work and usually require minimal oversight. Incumbents generally have five or more years of experience in their discipline and a bachelor’s degree or the equivalent, as well as substantive experience at this level. Graduate level degrees may be considered in lieu of experience. This grant-funded position is a short-term, temporary position that is funded for 12 months through August 2026, and designed to be filled by a W-2 employee, but NCOA is open to working with a 1099 contractor or consultant under the appropriate arrangements. KEY RESPONSIBILITIES Lead and manage the national database(s) supported by the Administration for Community Living (ACL) for Chronic Disease Self-Management Education (CDSME), falls prevention and other health promotion and disease prevention programs; plan for and coordinate database development and enhancements, including integration of the CDSME, falls prevention, and the Innovation Lab data. Oversee an online system (Salesforce) housing multiple program and participant data to ensure data quality through regular monitoring and tracking, and monitoring grantee compliance with data collection requirements. Check data for accuracy and address issues as needed. Follow up with program sites that have not entered their program data into the online system. Oversee the deployment of updates to grantee collection forms and train grantees. Enforce data standards and security steps. Create standard procedures to enhance the scalability and performance of the existing database architecture. Ensure that data uploads from grantees and other database users occur in a timely and accurate manner. If required, support the CRM/Salesforce Programmer to develop an expanded API function for the new, integrated database. Participate in occasional meetings with data management, research vendors and software specialists, and in database management and R&E team meetings as needed. Serve as a subject matter expert for the database and collaborate with others across the organization for essential database needs and standard practices. Expertise in culturally tailored interventions. Provide ongoing customer support and training to all ACL CDSME, Falls Prevention, and Innovation Lab grantees regarding data entry, report generation, etc., using standard processes, ensuring consistency across all entities. Train database users and serve as the point of contact for data requests and technical assistance to support ACL, the NCOA team, grantees, and other partners. Develop useful resources to help users navigate their database portals more effectively and optimize use (e.g., tip sheets, infographics, step-by-step visual guides, office hours, video tutorials). Create and update technical documents, such as data dictionary, data importing template, security, and other data collection tools. Provide data collection/database onboarding and essential needs for new grantees, as needed. Provide guidance on evidence-based program implementation and data collection. Update the overview documents for the National CDSME and Falls Prevention database to be posted on NCOA.org. Data management and manuscript review Manage data requests and data use agreements for HAPID data. Review and support the development of manuscripts by both external and internal partners. Data analysis Analyze data as requested by the program teams. Develop and update tableau charts as requested. Participate in or lead abstract development and conference presentations. Research and disseminate best practices. Other responsibilities as required. PROFESSIONAL EXPERIENCE/QUALIFICATIONS Bachelor’s degree required. Graduate degree (MPH, MPA, DrPH, PhD, or similar) highly preferred. Minimum of five (5) years of relevant experience in data management, analytics and project management. Familiarity with Salesforce or other database systems required, Power BI and Tableau knowledge a plus. Experience using statistical analysis software (e.g. Stata, SPSS) or programming languages used for analysis (e.g., R, Python). Experience with grantee tools, data visualization and developing infographics. Working knowledge of data visualization mapping tools (e.g. Tableau, Google Places, RealZips, GIS, etc). Strong analytical and critical thinking skills with the ability to interpret complex data and provide actionable insights. Working understanding of statistics for data manipulation and ability to develop professional quantitative reports, translating data for non-technical audiences, with a high attention to detail. Experience working with community organizations with varying levels of data analysis experience. Excellent written and verbal communication skills, with the ability to present data findings clearly and concisely to different audiences. Experience with project management, including the use of project management platforms. Experience designing and administering surveys and facilitating qualitative research activities, including data analysis. Advanced Excel skills for data cleaning, calculation and database usage. A collaborative, responsive, and flexible teamwork approach with the ability to prioritize and manage concurrent projects, sometimes with tight deadlines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to sit or use a standing desk. Occasionally required to walk. Occasionally required to reach with hands and arms. Frequently required to talk or listen. Occasionally required to bend, lift or climb stairs. Occasionally required to lift light weights (less than 25 pounds). WORK ENVIRONMENT The noise level in the work environment is usually moderate. SELECTION PROCESS We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. NCOA offers generous benefits, including: Medical, Dental, Vision, STD, LTD insurances Paid vacation, sick, and other types of leave 403(b) Retirement plan Hybrid remote work options And more! NCOA is an Equal Employment Opportunity Employer