Senior Data Analyst

Creospan is a growing tech collective of makers, shakers, and problem solvers, offering solutions today that will propel businesses into a better tomorrow. “Tomorrow’s ideas, built today!” In addition to being able to work alongside equally brilliant and motivated developers, our consultants appreciate the opportunity to learn and apply new skills and methodologies to different clients and industries. • • • • • • NO C2C/3RD PARTY, LOOKING FOR W2 CANDIDATES ONLY, must be able to work in the US without sponsorship now or in the future • • • Data Analytics & Customer Experience Insights Lead Remote Must-Have Skills • 8+ years of experience in Data Analytics, Data Science, Business Analytics, or related analytical roles. • 6+ years of hands-on experience with SQL, data querying, data analysis, and statistical methodologies. • Strong expertise in data storytelling, translating complex analytical findings into actionable business insights for non-technical stakeholders. • Experience working with Customer Experience (CX) and Voice of Customer (VoC) metrics, including NPS, CSAT, CES, surveys, and customer feedback programs. • Experience analyzing customer support and service operations metrics, including performance, productivity, and customer satisfaction trends. • Proficiency in statistical analysis and data modeling using tools such as Python, R, or similar analytical platforms. • Exposure to Artificial Intelligence (AI) technologies, with a willingness to learn and adopt AI-driven solutions within the analytics workflow. • At least 1+ year of experience supporting Customer Experience, Customer Support, Customer Care, Contact Center, or Service Operations analytics. Nice-to-Have Skills • Master’s degree in Data Science, Statistics, Mathematics, Computer Science, Analytics, or a related quantitative field. • Experience with Generative AI technologies, including LLMs, AI agents, prompt engineering, and AI-assisted analytics workflows. • Ability to leverage AI tools for data preparation, insight generation, visualization creation, and automation of analytical processes. • Experience working with Salesforce and customer relationship management (CRM) platforms. • Knowledge of Predictive Analytics, Machine Learning, AI models, forecasting, and advanced analytical techniques. Preferred Qualifications: • Strong communication and stakeholder management skills. • Ability to work cross-functionally with business, operations, customer support, and leadership teams. • Experience building dashboards and visualizations using tools such as Tableau, Power BI, or similar BI platforms. • Demonstrated ability to drive data-driven decision-making and business improvements through actionable insights.