Senior Data Scientist (Customer)

Senior Customer Data Scientist - Consulting London (Hybrid) £60,000–£70,000 + Bonus Permanent | Consulting (Customer & Data Analytics Practice) Overview A global consulting firm is building a new London-based Customer Data Science capability within its broader customer, digital, and marketing practice. The team focuses on combining customer experience, data science, and applied AI to help large consumer-facing organisations improve commercial performance, customer engagement, and marketing effectiveness. This is a newly scaling capability with strong investment and the opportunity to shape how advanced customer analytics and GenAI are applied in real-world client environments. The Role You will deliver hands-on data science and customer analytics work across a range of consumer-focused client projects. This is a delivery-heavy role combining technical data science with commercial problem solving and client-facing consulting, with a fast track to Management. Typical work includes: • Customer behaviour analysis and segmentation • Marketing and CRM performance analytics • Loyalty and retention modelling • Web, product, and digital analytics • Predictive modelling and forecasting • Applied GenAI / LLM use cases in customer and marketing contexts • Personalisation and optimisation initiatives Requirements • Strong hands-on Python and machine learning experience • Ability to build and deploy predictive models (classification, regression, clustering, forecasting) • Experience working with customer, CRM, marketing, or digital behavioural data • Exposure to GenAI / LLM-based applications (build, evaluate, or implement use cases) • SQL proficiency • Strong stakeholder communication skills • Ability to translate data insights into commercial recommendations • Experience in a consulting, agency, or in-house analytics environment Consulting experience is beneficial but not essential. Strong candidates from consumer-facing or agency backgrounds are welcome.