Senior Developer

Job Title: Genesys Developer Location: Charlotte or Detroit for Hybrid model - 3 days a week Duration: Start Date: 11/10/2025 to Est. End Date: 12/31/2026 Interview Process: Video conference - provide location and best time to interview. Job ID: ALLY-REQ-034649 Genesys Developer • • • Genesys Cloud developer experience; • • • Chatbot and Generative AI experience; AWS Cloud experience; • • • Ability to interpret business requirements and craft technical solution designs. • • • Effective communicator, collaborative; ability to work in and with cross-functional teams. Organized and detail oriented - Ability to estimate and manage work while continuously documenting status of said work. DAILY RESPONSIBILITES: • Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements • Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed • Work collaborative with other IT teams such as Middleware and Salesforce engineering • Responsible for working with agile team to create, write, and execute testing plans • Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues Qualifications and Education Requirements Required BS/MS in Computer Science, Engineering, or related subject Skill/Experience/Education Mandatory Skills REQUIRED SKILLS: • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json) • Understanding of authentication methodologies (Oauth, SAML) • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc… • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions. • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) • Experience with implementation and supporting Genesys WFM and Reporting • Experience with Cyara Velocity and/or Cyara Cruncher testing tools • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code