Senior Dynatrace Engineer

Our client is seeking Dynatrace Monitoring/Observability Engineer , to work under limited supervision, coordinates, designs, implements, and supports enterprise monitoring and observability solutions to ensure the performance, availability, and reliability of critical business systems. Serves as a senior-level subject matter expert, providing technical leadership and guidance on monitoring strategies, application performance management, and infrastructure observability. Collaborates with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and perform Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices environments. Key Responsibilities Monitoring & Observability • Configure, maintain, and optimize monitoring solutions using Dynatrace. • Provide end-to-end visibility across infrastructure, applications, and services. • Develop and maintain dashboards, alerts, health checks, and monitoring standards. • Configure alert thresholds to minimize false positives while ensuring timely issue detection. • Continuously improve monitoring coverage and observability across enterprise environments. Infrastructure Monitoring • Monitor Windows and Linux servers, VMware environments, and cloud platforms including AWS, Azure, and GCP. • Monitor databases, middleware, storage, and network infrastructure. • Collaborate with infrastructure and cloud engineering teams to identify capacity trends and performance issues. • Proactively identify and resolve issues before they impact production environments. Application Performance Monitoring • Monitor application performance, transaction flows, and service dependencies using Dynatrace. • Support Real User Monitoring (RUM) and Synthetic Monitoring. • Partner with development and application support teams to ensure comprehensive monitoring coverage. • Analyze and troubleshoot application and system performance issues. Incident Management & Root Cause Analysis • Participate in production incident response related to system performance and availability. • Provide monitoring insights during troubleshooting and Root Cause Analysis (RCA). • Identify monitoring gaps and recommend improvements. • Support post-incident reviews and implementation of preventive measures. Continuous Improvement • Enhance monitoring standards, documentation, and operational procedures. • Recommend improvements to monitoring configurations, dashboards, and alert strategies. • Support integration of monitoring platforms with IT Service Management (ITSM) tools. • Assist in automating monitoring processes through scripting and tooling. Required Qualifications Education • Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field, or equivalent combination of education and experience. Experience • 5+ years of experience in systems engineering, infrastructure support, site reliability engineering (SRE), or enterprise monitoring. • 5+ years of hands-on experience with Dynatrace or comparable Application Performance Monitoring (APM) platforms. Required Technical Skills • Hands-on experience configuring and administering Dynatrace. • Experience monitoring Windows and Linux servers. • Experience supporting VMware or other virtualized environments. • Experience monitoring cloud environments such as AWS, Azure, or GCP. • Strong understanding of Application Performance Monitoring (APM). • Experience creating dashboards, alerts, health checks, and monitoring policies. • Experience performing performance analysis and Root Cause Analysis (RCA). • Understanding of DNS, TCP/IP, and load balancing concepts. • Experience monitoring databases, middleware, and enterprise applications. Preferred Qualifications • Experience with PowerShell, Bash, or other scripting languages. • Experience monitoring Kubernetes or containerized environments. • Experience supporting hybrid cloud and microservices architectures. • Familiarity with ITIL processes and ITSM platforms (e.g., ServiceNow). • Experience in regulated industries such as healthcare, financial services, or government. Soft Skills • Strong analytical and troubleshooting abilities. • Excellent verbal and written communication skills. • Ability to work collaboratively with cross-functional technical teams. • Detail-oriented with a proactive approach to identifying and resolving issues. • Ability to prioritize and manage multiple tasks in a fast-paced production environment.