Senior IT Analyst

Location: London / Remote Working Pattern: Mostly remote with monthly + ad‑hoc days in central London Salary: £40,000 + performance based bonus + excellent benefits Start Date: ASAP Sector: SME / Insurance / Regulated Environment Company Overview We’re excited to be partnering with a business that passionately cares about their customers and their employees, who are going through an exciting period of growth and evolution. Applicants with experience in a scaling SME business with end-to-end IT support would be ideal, or you may be someone who has worked in a standalone IT role who is looking for a new challenge. You will also have experience in bespoke web application and website support, including configuring, managing, testing content, debugging sites, etc. Role Overview This is a key role within a small but growing IT team in a fast-paced SME setting, and you will be supporting a busy environment (both remotely and on-site), working on a wide range of IT support. The position is predominantly remote, with travel to London for monthly team meetups, business wide meetings every two months, and additional in‑person work as needed, so applicants must live in or around London for an easy commute when necessary. Key Responsibilities • Bespoke web application and website support (configuring, managing, testing apps, setting up SharePoint sites, debugging websites, testing content, etc.) • Supporting stakeholders across the business including C-suite with confident and clear communication skills • 1st and 2nd line - M365, Azure, SharePoint configuration, hardware, desktop support • Liaising with MSPs to manage 3rd line escalations (bespoke CRM and applications, B2C platform, multiple third party systems) • Monitoring tickets and replicating bugs, producing clear bug reports • Supporting with system and data security within an SME setting, including running vulnerability scans and coordinating penetration testing • System administration and process improvement (ITIL) • UAT and UAT support • Manage IT assets including equipment, licensing, subscriptions, and domains • Project support and coordination of technology changes • Supporting an overseas call-centre function • Contribute to project delivery within a lean, fast‑moving environment with high IT demands Requirements • End-to-end IT support in an SME setting or as a standalone role, dealing with a broad range of IT support • Bespoke web application and website configuration, management, testing, debugging, etc) • M365, Azure, SharePoint, experience supporting CRMs and bespoke applications • Confident communication skills and the ability to support stakeholders across the business, including C-suite • Cybersecurity awareness and experience managing security‑related activity • The ability to work both remotely and in the London office, in a high-demand and fast-paced role • Must have the right to work in the UK — no sponsorship available • Experience working in insurance or a regulated environment would be preferable • ITIL certification or other relevant professional qualifications • Experience managing third‑party suppliers Benefits • 25 days annual leave, increasing with service • Nomad policy - work abroad for up to 4 weeks per year • Annual travel insurance • Life cover (4× salary) and income protection • Performance‑based bonus • 4% matched pension + salary sacrifice option • Enhanced family leave • Flexible remote working with monthly team connection events • Regular team socials plus birthday and Christmas gifts • Qualification bonus for completing relevant learning • Family & friends discount on insurance products Apply Now If you're a passionate and experienced IT professional, with excellent communication and all-round IT support experience, who would thrive in a people first organisation and a collaborative environment, then apply now! More info at www.juno-people.com