Senior Operational Reporting Analyst

Job Title: Senior Operational Reporting Analyst Position Type: Contract to Hire Location: Remote About the Role We are seeking a highly autonomous Senior Operational Reporting Analyst to own the end-to-end delivery of contractual and operational reporting for our healthcare programs and client partnerships. In this senior individual contributor role, you will serve as the trusted reporting lead for key clients ensuring accurate, repeatable, and scalable production of mission-critical deliverables while driving continuous improvement in our reporting workflows. This is not a people-management role; success is measured by your technical ownership, client partnership, and operational leadership. Key Responsibilities End-to-End Reporting Ownership Own the full reporting lifecycle from requirement intake and data extraction to QA, delivery, and stakeholder review for assigned clients and programs Manage reporting calendars and ensure 100% on-time delivery of contractual obligations Design and maintain executive-ready reporting packages (PowerPoint, Excel, Word, PDF) that translate complex data into clear operational insights Technical Execution & Data Integrity Write, optimize, and troubleshoot complex SQL queries (MS SQL/Oracle) to support recurring and ad hoc reporting Apply deep healthcare domain knowledge to navigate clinical/claims data models, validate data lineage, and resolve discrepancies Implement structured QA processes to ensure accuracy before client delivery Client Partnership & Communication Serve as the primary reporting point of contact for assigned stakeholders Translate ambiguous business requirements into precise technical specifications Present findings and explain trends to non-technical audiences, including client executives and program leadership Process Improvement & Mentorship Standardize reporting templates, documentation, and quality controls to improve repeatability Identify automation opportunities to reduce manual effort and delivery risk Support onboarding and mentor junior analysts on reporting best practices Required Qualifications Bachelor's degree in a quantitative field or equivalent work experience 7+ years of operational reporting or analytics experience in healthcare or managed care Advanced SQL proficiency (complex joins, CTEs, query optimization) and expert-level Excel skills Demonstrated experience with BI/reporting tools (SSRS, Tableau, or Power BI) Proven ability to deliver high-stakes, contractual reporting under tight deadlines with exceptional attention to detail Strong understanding of healthcare data models (claims, encounters, member eligibility) and operations Excellent written and verbal communication skills with experience presenting to clients and executives Commitment to data security standards including HIPAA compliance Preferred Qualifications Experience with Salesforce CRM or healthcare-specific applications (e.g., EAP, behavioral health platforms) Knowledge of data warehouse architecture and ETL processes Background in QA frameworks or data governance Behavioral health, population health, or EAP analytics experience