Senior Performance Analyst

Birmingham, Leeds, Liverpool, London – Canary Wharf (Core HQs) Job Summary As a Senior Performance Analyst, you will work in the user-centred design team alongside a Senior User Researcher, Senior Interaction Designer and a Senior Content Designer within the Data Product Development team which also includes a Head of Data Product User-Centred Design, Head of Product, Head of Data Development, Head of Data Operations. You will help shape the design, development and continuous improvement of public-facing digital data products like the UKHSA data dashboard, as well as internal tools that share data and information that is used to guide public health decision making. You will use data to help the team understand how services are being used, where they can be improved and how we can more effectively meet the needs of users. You’ll lead the development of performance measurement frameworks, create reports and use a range of data sources to produce insights that support evidence-based decision making. You will help to ensure our products are delivering value for users and the public. You’ll be confident managing complex data, identifying trends and communicating clear and actionable insights to technical and non-technical audiences. You’ll have experience working in an agile environment and be confident guiding teams through the performance measurement process from discovery to live. The ideal candidate will enjoy the challenge of working on fast-paced, high-impact services and helping multidisciplinary teams use data to design better digital products. Working for your organisation We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Job Description • The Senior Performance Analyst leads the development and delivery of performance measurement frameworks for digital and data products. These frameworks are used to assess whether services meet business objectives, user needs and deliver value. The post holder will work across Data Product Development to define what success looks like and how it can be measured effectively across the product lifecycle. • They are responsible for identifying and monitoring key performance indicators (KPIs), user outcomes and behavioural trends. This involves analysing data from a wide range of sources, including web analytics tools such as Google Analytics 4, BigQuery and internal data insights. They use this evidence to provide timely, accurate and actionable insight into how users interact with services and where improvements can be made. • The analyst builds dashboards and reports that are clear, inclusive and accessible, helping both technical and non-technical stakeholders understand how services are performing. They tailor their communication to meet the needs of different audiences and use visual and written outputs to support evidence based decision making at all levels of the organisation. • The post holder plays an active role throughout the agile delivery lifecycle, supporting development of digital and data products throughout their lifecycle. They help teams develop data driven hypotheses, test assumptions and prioritise changes based on user behaviour and service performance. By embedding performance analysis into the delivery process, they enable continuous improvement and more effective digital service design. • In addition to delivering their own work, the Senior Performance Analyst supports capability building across the Data Product Development function. They mentor colleagues, including analysts and non analysts, to help them understand how to use data and performance metrics to inform decision making. They also promote best practice in performance analysis, sharing knowledge and tools across teams within UKHSA and contributing to cross-government learning through established communities of practice. • The role involves maintaining high standards of data quality, ensuring accuracy in analysis and communicating any risks, gaps or limitations in the available evidence. The post holder is expected to use sound judgement when advising others and to support the responsible, ethical and transparent use of data in the design and delivery of public health services. • The Senior Performance Analyst leads the development and delivery of performance measurement frameworks for digital and data products. These frameworks are used to assess whether services meet business objectives, user needs and deliver value. The post holder will work across Data Product Development to define what success looks like and how it can be measured effectively across the product lifecycle. • They are responsible for identifying and monitoring key performance indicators (KPIs), user outcomes and behavioural trends. This involves analysing data from a wide range of sources, including web analytics tools such as Google Analytics 4, BigQuery and internal data insights. They use this evidence to provide timely, accurate and actionable insight into how users interact with services and where improvements can be made. • The analyst builds dashboards and reports that are clear, inclusive and accessible, helping both technical and non-technical stakeholders understand how services are performing. They tailor their communication to meet the needs of different audiences and use visual and written outputs to support evidence based decision making at all levels of the organisation. • The post holder plays an active role throughout the agile delivery lifecycle, supporting development of digital and data products throughout their lifecycle. They help teams develop data driven hypotheses, test assumptions and prioritise changes based on user behaviour and service performance. By embedding performance analysis into the delivery process, they enable continuous improvement and more effective digital service design. • In addition to delivering their own work, the Senior Performance Analyst supports capability building across the Data Product Development function. They mentor colleagues, including analysts and non analysts, to help them understand how to use data and performance metrics to inform decision making. They also promote best practice in performance analysis, sharing knowledge and tools across teams within UKHSA and contributing to cross-government learning through established communities of practice. • The role involves maintaining high standards of data quality, ensuring accuracy in analysis and communicating any risks, gaps or limitations in the available evidence. The post holder is expected to use sound judgement when advising others and to support the responsible, ethical and transparent use of data in the design and delivery of public health services. Person specification Essential Criteria • A degree or equivalent professional experience in a relevant subject such as data science, statistics, digital, economics or a related field • Lead the design and implementation of performance measurement frameworks • Strong knowledge of web analytics tools such as Google Analytics 4 and BigQuery • Work closely with user-centred design, product, data development and data operations teams following agile approaches • Ability to analyse and interpret large datasets from multiple sources to generate insights • Experience presenting complex findings in a clear, accessible way to both technical and non-technical audiences • Proficiency in data visualisation and reporting tools such as PowerBI, Looker Studio or Excel • Understanding of the Government Digital Service Standard and how performance data supports compliance • Knowledge of best practice in data quality, data ethics and responsible use of data • Improve processes using analysis and regular performance reporting • Identify key outcomes and track them using relevant indicators Desirable Criteria • Formal training or certification in analytics, data visualisation, user research or performance measurement • Familiarity with the Government Digital and Data Profession Capability framework • Understanding of statistical techniques or experience with coding languages such as SQL, R or Python • Experience developing or maintaining automated dashboards or reports for ongoing monitoring • Awareness of accessibility standards in the design of data visualisations and digital reports • Experience supporting or mentoring other colleagues and contributing to capability building in a team • Knowledge of public health or healthcare data, systems or users • Participation in cross-government working groups, forums or communities of practice • Experience supporting colleagues understand the value of performance analysis • Strong understanding of user-centred design and how performance analysis supports user needs and continuous improvement of digital and data services • Ability to communicate data insights through accessible and inclusive data visualisation and storytelling techniques • Experience working across all phases of the agile delivery lifecycle including discovery, alpha, beta and live Alongside your salary of £54,416, UK Health Security Agency contributes £15,764 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Learning and development tailored to your role • An environment with flexible working options • A culture encouraging inclusion and diversity • A Civil Service pension with an employer contribution of 28.97% Selection process details This vacancy is using Success Profiles and will assess your Behaviours and experience. Required You will be required to complete an application form. You will be assessed on the listed (11) essential criteria, and this will be in the form of a: • Application form (‘Employer/ Activity history’ section on the application) • 1250 word supporting statement This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and supporting statement will be marked together. Longlisting In the event of a large number of applications we will longlist into 3 piles of: • Meets all essential criteria • Meets some essential criteria • Meets no essential criteria The following will be taken through to the next stage: • Meets all essential criteria Shortlisting In the event of a large number of applications we will shortlist on the following: • Experience leading the design and delivery of performance measurement frameworks for digital services • Ability to analyse and interpret large datasets from multiple sources to generate insights • Experience presenting complex findings in a clear, accessible way to both technical and non-technical audiences Desirable criteria may be used in the event of a large number of applications / large amount of successful candidates. If you are successful at this stage, you will progress to interview & assessment Please do not exceed 1250 words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV. Stage 2: Interview You will be invited to a (single) remote interview. Behaviours, and experience will be tested at interview. You will be asked to prepare and present a 5–10 minute presentation. The subject of this will be sent to you prior to interview. The Behaviours Tested During The Interview Stage Will Be • Seeing the bigger picture • Changing and improving • Making effective decisions – Lead behaviour • Communicating and influencing • Managing a quality service Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Eligibility Criteria - External Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Location This role is being offered as hybrid working based at any of our Core HQ’s. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQ’s (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC). Future location UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK. The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff. Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. Reasonable Adjustments The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs. You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/ International Police check If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period. Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Link Below Artificial intelligence and recruitment , Civil Service Careers Internal Fraud check If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service. Careers website Please visit our careers site for more information https://gov.uk/ukhsa/careers Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups • UK nationals • nationals of the Republic of Ireland • nationals of Commonwealth countries who have the right to work in the UK • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact • Name : Gurkamal Bhambra • Email : gurkamal.bhambra@ukhsa.gov.uk Recruitment team • Email : recruitment@ukhsa.gov.uk Further information The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilser