Senior Process Mining Analyst (FTC)

Senior Process Mining Analyst (FTC) - Strategy & Operations | London | Hybrid (2 days office) Please note this is 12 month fixed term contract About Us Ocado Technology is putting the world’s retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and systems that power Ocado.com, the world’s largest online-only grocery retailer as well as the global ‘Ocado Smart Platform’. With everything from websites to fully autonomous warehouse that we design in-house, our employees need to be specialists in a wide range of technologies to help drive our business. We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment that our people love. Core values of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture About The Role The Senior Process Mining Analyst will work under the direction of the CoE Lead to design, build, and optimise Celonis data models, dashboards, and execution apps. The role will focus on uncovering inefficiencies, driving automation, and embedding process intelligence into day-to-day operations across the business. Key Responsibilities will include: • Build, maintain, and enhance Celonis process models and analysis dashboards. • Collaborate with spokes (e.g. Technology Operations, Logistics, Finance) to understand requirements and translate them into Celonis solutions. • Deliver actionable insights that uncover process inefficiencies, bottlenecks, and automation opportunities. • Support the CoE Lead in documenting, standardising, and sharing best practices across Ocado. • Assist in onboarding new Celonis users, providing training, guidance, and ongoing support. • Coordinate with Celonis support teams and manage technical troubleshooting as required. What We’re Looking For • Proficiency in SQL; hands-on experience with process mining tools (Celonis, UiPath, etc.) • Strong problem-solving skills with the ability to translate data into meaningful insights. • Familiarity with enterprise systems (e.g. Oracle, Jira, SAP) and process flows. • Excellent communication skills with the ability to collaborate effectively across technical and non-technical stakeholders. It would be advantageous if you also have experience in the following (but not essential): • Exposure to automation technologies (Celonis Action Flows, RPA) or scripting. • Experience working within supply chain, finance, or operations environments. • Knowledge of cloud platforms and data tools (e.g. GCP, Looker, Python). What Do I Get In Return • Hybrid working (2 days in the office) • 30 days work from anywhere globally • Remote working for the month of August • Wellbeing support through Apps such as Unmind and an Employee Assistance Programme • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase) • Pension scheme (various options available including employer contribution matching up to 7%) • Private Medical Insurance • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) • Train Ticket loan (interest-free) • Cycle to Work Scheme • Opportunity to participate in Share save and Buy as You Earn share schemes • 15% discount on Ocado.com and free delivery for all employees • Income Protection • Life Assurance (3 x annual salary)