We are seeking a detail-oriented and analytical Product Analyst to support a cross-functional Salesforce CRM product team. This team is focused on delivering scalable, high-impact CRM solutions using Agile methodologies. The Product Analyst will work closely with internal and external development resources and be embedded in a business-led product structure. Key Responsibilities: • Collaborate with the Product Owner to define and prioritize the product backlog. • Gather and document business requirements, user stories, and acceptance criteria. • Conduct data analysis to support decision-making and identify trends and insights. • Facilitate communication between business stakeholders and the development team. • Assist in the development and execution of test plans to ensure product quality. • Support the Product Owner in maintaining a clear and actionable product backlog. • Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. Team Composition: • Product Owner: Business-led • Salesforce Developers: Onshore and offshore • Salesforce QA Testers: Offshore • Salesforce Business Analysts: Onshore • Product Analyst: You! Qualifications: • 2+ years of experience as a Product Analyst or similar role in Agile environments. • Proven experience supporting Salesforce CRM implementations. • Strong analytical and problem-solving skills. • Excellent communication and documentation skills. • Experience working with distributed teams and external vendors. • Familiarity with Agile frameworks (Scrum, SAFe) preferred. Preferred Skills: • Familiarity with Salesforce Sales Cloud and AppExchange integrations. • Experience in utility or energy sector CRM projects is a plus. • Ability to manage multiple workstreams and adapt to evolving priorities.