Senior Service Desk Intune Analyst

Job Title: Senior Service Desk Intune Analyst - Administrator Job Type: 6 month Contract Location: Johnson City, TX - Hybrid 2 days onsite Salary Range: $42-$47 an hour Job Description: • Manage and maintain Microsoft Intune policies for device compliance, configuration profiles, update rings, and application deployment across Windows, macOS, iOS, and Android platforms. • Monitor and remediate device health and compliance issues using Intune Reports, Endpoint Analytics, and proactive remediation scripts. • Support Windows Autopilot provisioning workflows, including hybrid and Entra join scenarios, device hash capture, profile assignment, and troubleshooting enrollment failures. • Create and manage dynamic and static device groups in Entra ID for targeted policy and app deployments. • Deploy and manage security baselines, BitLocker encryption policies, and Defender for Endpoint configurations via Intune. • Collaborate with cybersecurity and network teams to implement certificate-based Wi-Fi profiles, VPN configurations, and conditional access policies. • Troubleshoot Intune-related issues, including failed app deployments, policy conflicts, and update ring errors. • Assist in migration projects, such as transitioning devices from legacy management platforms (e.g., SCCM, Workspace ONE) to Intune. • Document Intune configurations and processes, and contribute to internal knowledge base and training materials for Service Desk and IT staff. Knowledge, Skills and Abilities • Deep understanding of Microsoft Intune and Endpoint Manager architecture and modern MDM capabilities. • Experience with Windows Update for Business, Feature Update policies, and deployment rings. • Familiarity with PowerShell scripting for Intune automation and remediation. • Knowledge of Entra ID (Azure AD) dynamic group rules and role-based access control (RBAC). • Experience with Autopilot deployment troubleshooting, including hybrid join and domain connectivity issues. • Understanding of Intune MAM and MDM policies, including assignment filters and app protection strategies. • Experience managing Intune environments with 1000+ devices across multiple platforms. • Hands-on experience with Windows 11 migration strategies using Intune Feature Update policies. • Familiarity with Endpoint Analytics, proactive remediation scripts, and reporting dashboards. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance