Senior Systems and Support Analyst-- KUMDC5733234

Location: Westlake, TX or New Hampshire or North Carolina Schedule: (Sunday – Wednesday or Weds - Saturday) 4x10; 9 am EST – 8 pm EST (hour break) Hybrid (2 weeks/month) The Expertise and Skills you Bring • Bachelor’s degree or higher in a technology related field (like Engineering, Computer Science, Information Technology) • A minimum of 5+ years of hybrid experience in Production Support, Development or SRE Experience. Hands-On experience developing or supporting highly distributed multi-tiered systems at scale • Ability to triage while leading an incident call, perform root cause analysis, and be decisive under pressure • A self-starter and great teammate who can independently manage multiple responsibilities in a dynamic environment • Strong hands-on experience and ability to automate with various scripting languages such as Python, Shell Scripting, etc • Proven experience in implementing advanced observability practices and techniques at scale • Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines • Perform second-level support using visibility tools such as Datadog and Splunk and expert hands-on experience with one or more (Datadog, Splunk, Grafana) • Understanding of ITIL processes (Incident, Problem, Change Management) • Highly effective business communication and influencing skills • Relevant certifications (ITIL, AWS, Azure) are a plus • Bonus: Retail trading, Asset Trading, or Financial Services Technology experience is a plus • Cloud Platforms: AWS, Azure • Operating Systems: Unix, Linux, Windows Server • Scripting & Development: Shell Script, .NET • Middleware & Integration: Tomcat, Apache • Monitoring Tools: Splunk, Datadog, Grafana, • Databases: Oracle DB, MS-SQL, Sybase • ITSM Tools: JIRA, ServiceNow