Senior Technical Lead (contract)

Project Overview: Northern Trust Enterprise Monitoring & Tools Services is hiring a Senior Observability Consultant who will engage in and improve the lifecycle of monitoring and observability tools, monitoring product development and automation; from solution design, deployment, operation, and refinement. Contractor’s Role: The incumbent will support enterprise-wide projects in emerging technologies such as the public cloud, hybrid cloud, and container technologies, with a focus on the foundational support through observability. Participate and assist with a move towards an SRE work ethic with all work related to observability. Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task and reprioritize in an environment of changing priorities and digital transformation. Experience Level: Senior Qualifications (must haves): • A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, required. • Bachelors Degree required in technology or relevant management area of study • Ten years of experience in Technology and leadership or related consulting role required. • Must have 5 plus years of experience in Application Performance Monitoring using enterprise standard tools • Prior experience must include 2 years of experience working with agile scalable software engineering • Must have knowledge in application architecture, OSI layers and software design and development methodologies • Must have expert knowledge in ITSM, ITIL, CMDB, and ITOM Service Now capabilities Preferred License and Certifications: Any certifications related to the following is preferred: • Dynatrace or equivalent APM Tool • ServiceNow • AWS/Azure/GCP • ITIL/ITOM • SixSigma • PMP Daily Tasks & Responsibilities: • Support systems before they go live through activities such as design consulting, developing software platforms and frameworks, capacity planning, and launch reviews • Monitor and maintain tools and platform solutions post-go-live by measuring availability, latency, capacity, and overall system health • Scale systems sustainably through automation; evolve systems to improve reliability and velocity • Develop monitoring/observability applications and automations, following industry best practices • Practice sustainable incident response and blameless postmortems • Collaborate with coworkers as a member of an Agile (Scrum) team • Develop clear solution documentation with appropriate instructions and knowledge-base articles • Develop ITSM Event Management strategy and roadmap including but not limited to alerting best practices; success KPIs and metrics, improvement opportunities and outcomes • Drive tool sprawl reduction efforts, operational effectiveness of observability tools • Lead discussions and collaboration efforts with stakeholders to design and implement ITOM Event Mgmt service mapping capabilities through effective alerting and routing • Ensure stability and quality of SNOW Service Graph integration tools as they pertain to observability tools • Lead Observability and Event Management strategy sessions, including projects, stakeholder meetings, and presentations to executive leadership • Meet with internal customers to review, evaluate and provide direction for our monitoring and logging solutions. • Research and thoroughly study documentation to implement new tools or features of existing tools • Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions. • Prioritizes work and manages projects within established budget objectives and customer priorities. • Responsible for establishing and managing to established quality control and security protocols. • Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s). • Leverages technology to develop, redesign and/or implement optimal technology solutions. • Builds, leverages, and maintains effective alliances across technical and business community. • Interacts with customers to achieve efficient, effective results. • Multi-tasks, prioritizes according to business priorities and production availability requirements. • Promote Automated remediation principals by targeting optimal observability strategies • Have a high level understanding of the application stacks and utilize that to trace, profile and optimize application performance within and across multiple technology stacks • Help build Highly-Available and Scalable infrastructure with robust monitoring and alerting mechanisms • Engineer solutions and establish standards for infrastructure, agent deployments, and decommissioning by automating manual tasks where possible • On-board applications to the platforms and train users on how to use the tools and best proactive monitoring techniques • Integration with enterprise monitoring tools data visualization needs • Other duties as assigned. Pay Rate Range Min Pay Rate Max Pay Rate Currency Unit 70 85 USD hourly Additional Notes The above listed pay range is a good faith estimate of what the employer reasonably expects to pay for this position. Benefits Information Optional benefits offering includes medical, dental, vision and retirement benefits via Hiregenics