Senior Twilio Developer

Job Title: Twilio Developer Sr Department: AbbVie Complete Access Contact Center Solutions Location: Chicago, IL (Onsite /Remote) Summary: AbbVie is seeking a skilled Twilio Developer to join our IT team and support the design, implementation, and maintenance of solutions leveraging the Twilio communications platform. This role will collaborate with cross-functional teams to deliver messaging, voice, and real-time communication applications to support business needs and enhance user/customer experiences. Key Responsibilities: • Design, develop, and maintain communication solutions using Twilio APIs (SMS, Voice, Video, etc.), primarily using SMS. • Integrate Twilio services with existing AbbVie applications like Salesforce and other pharmacy platforms. • Create Twilio Flows to implement two -way SMS work flows for self service capabilities. • Create messaging campaigns on Twilio communications platform. • Work closely with stakeholders to gather requirements, conduct technical analysis, and deliver robust solutions. • Develop and maintain automated messaging systems, workflows, and notifications for internal and external users. • Ensure solutions adhere to AbbVie’s security, compliance, and data privacy standards. • Troubleshoot and resolve issues related to Twilio integrations and services. • Create technical documentation and support user training as needed. Qualifications: • Bachelor’s degree in Computer Science, Engineering, or related field. • 2+ years hands-on experience with Twilio CEP, CPaaS, Twilio Flex and Twilio Engage. and APIs. • Proficiency in programming languages such as Python, JavaScript, or Node.js. • Familiarity with RESTful API integration and web technologies. • Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines is a plus. • Strong problem-solving skills and attention to detail. • Excellent communication and collaboration skills. Preferred: • Experience in the pharmaceutical or healthcare sector. • Working knowledge of IT security and data compliance standards.