Service Activation & Provisioning Engineer | OSS/BSS Provisioning Engineer |

Job Title: Service Activation & Provisioning Engineer Location: Denver, CO (4 days a week) Duration: 12+ Months Job Summary We are seeking a highly skilled Service Activation & Provisioning Engineer to support the provisioning and activation of devices within the cable industry, including cable modems, set-top boxes (STB), IP streaming devices, voice activation equipment, ATA, ONU, SONU, and MTA. The ideal candidate will have hands-on experience with provisioning tools and deep expertise in activation workflows within the telecom and broadband space. Key Responsibilities: • Device Activation & Provisioning: Support the provisioning and setup of cable modems, STBs, Wi-Fi routers, IP streaming devices, and voice equipment. • Testing & Execution: Draft test strategies and plans, ensuring test cases are uploaded to Octane with traceability established. • Defect & Issue Management: Troubleshoot issues during test execution, perform defect triage, and collaborate with development teams to resolve activation failures. • Coordination & Communication: Work closely with Dev, QA, BA, and Architect teams, facilitating collaboration between onshore and offshore teams. • Project Management: Participate in daily stand-up and weekly project meetings, ensuring timely progress updates and alignment with project goals. • QA Reviews: Validate and review test strategy/plans from offshore teams, incorporating feedback from QA leads and project managers. • Reporting: Publish daily test execution reports, capturing critical test metrics and defect analysis. Required Skills & Tools: • Provisioning & Activation Tools: • Cisco Prime Cable Provisioning • CSG Biller (Billing & provisioning management) • Cisco RDU (Regional Distribution Unit) • TFTP Servers, DHCP Servers, RADIUS Servers • Splunk (Log monitoring & troubleshooting) • Postman & SOAP UI (API request testing & debugging) • Octane & JIRA (Test case management & defect tracking) Technical Expertise: • Strong understanding of modem/STB activation flow and cable domain provisioning methodologies. • Hands-on experience with IP streaming devices, voice activation, and broadband network configuration. • Knowledge of Agile/Scrum development frameworks. Preferred Qualifications: • Experience with large-scale device provisioning projects within a cable or telecom environment. • Strong analytical, problem-solving, and debugging skills. • Excellent communication and stakeholder management skills. • Ability to coordinate with offshore teams effectively