Meritus are recruiting for a leading Aerospace Business based near Oxford who are looking for a IT Delivery Manager with experience as 3rd line support. IT DELIVERY MANAGER - ONSITE IN OXFORD - £89.63PH - 1 YEAR - SC CLEARANCE ELIGIBLE - ITIL The IT Support Engineer is responsible for providing technical support to end-users within the organisation. This role involves troubleshooting hardware and software issues, managing IT systems, and supporting network infrastructure. The IT Support Engineer plays a critical role in ensuring the smooth operation of IT services and contributes to projects that enhance IT systems and security. Key Duties: Network and Infrastructure Support: • Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points. • Monitor network performance and escalate any critical issues to senior engineers or the network team. • Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site. • Support the setup and maintenance proxies and GPO Policies. Technical Support: • Provide Level 3 support to end-users for hardware, software, and network-related • Provide Level 3 support to the IT Technical teams for software applications deployment & configurations and network related issues. • Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime. • Assist with installing, configuring, and upgrading computer hardware, operating systems, and software applications. IT System Maintenance: • Maintain and monitor IT systems, including servers, desktop computers, laptops, printers, and mobile devices. • Assist the IT Team in ensuring that all IT equipment is functioning properly and perform routine maintenance to keep systems up to date. • Manage user accounts and access permissions, adhering to company security User Training and Documentation: • Provide end-user documentation, training and guidance on IT systems and • Create and update documentation for common issues, troubleshooting steps, and IT IT Security and Compliance: • Ensure that all systems are compliant with internal security policies and GDPR • Assist with the deployment of antivirus, software updates, and other security measures to safeguard the organisation's data. Knowledge and Skills: • Customer-focused with a positive attitude towards resolving user issues. • Strong time management and organisational skills, capable of handling multiple tasks • A proactive approach to identifying and addressing IT issues before they escalate. • Strong problem-solving and analytical skills with the ability to diagnose and fix issues quickly. • Excellent communication and interpersonal skills, able to explain technical problems to non-technical users. • Familiarity with IT service management tools (e.g., ServiceNow, JIRA) and remote support Education, Qualifications, Experience: • Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience). • Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are advantageous. • Extensive experience in an IT support role. • Experience troubleshooting both hardware and software issues on Windows (and possibly macOS) systems. • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic server • Able to Configure and troubleshoot firewall routing issues (Palo Alto / Checkpoint) • Strong Working Knowledge of Firewalls and Routing • Solid Knowledge of Networking and IP Network • Knowledge and Experience of Cisco Network Equipment configuration. Work Environment: • This role is primarily office-based but may involve occasional travel to support remote sites across the UK. • Regular working hours, with occasional out-of-hours support required for system upgrades or emergency incidents.