Services Engagement Supervisor : 25-06175

Primary Skills: Statement of Work (Expert), Services Engagement (Expert), KPI Tracking (Advanced), Process Improvement (Intermediate), Data Analysis (Intermediate) Contract Type: W2 Duration: 3 Months Location: Greensboro, NC - 27408 ( - Remote) Pay Range: $37.00/hr $42.00/hr #LP Job Summary The Services Engagement Supervisor acts as a vital bridge between various departments to ensure seamless service delivery and operational excellence in support of our clients. This role emphasizes strategic partnership, effective communication, and proactive problem-solving in a dynamic environment. The ideal candidate is process-oriented, adaptable, and an excellent communicator, dedicated to upholding standards and driving efficiencies. Key Responsibilities • Act as a liaison to enable all aspects of Services between departments and clients. • Inspect and report on the Sales pipeline to support service forecasts and resources. • Review, approve, and execute Statements of Work, ensuring compliance and risk management. • Provide end-to-end operational Engagement and Project Management. • Proactively address escalated customer service issues and provide strategic solutions. Must-Have Skills • Outstanding leadership and collaboration • Superior written and verbal communication abilities • Proficiency in transforming data into actionable intelligence for service leadership Required Experience • Business, Finance, Leadership, or Technology background • 5+ years of relevant experience or 3 years within client structures, including 2 years of supervisory role experience • Familiarity with Professional Services Automation tools, process improvement projects, and data visualization (Power BI & Excel) preferred Industry Experience • Experience in Services Operations, ideally within Business or Technology sectors, is critical for this role. About Akraya Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!