SFDC Service Business Analyst

Job Description Job Title: SFDC Service Business Analyst Position Description: Protingent Staffing has an exciting contract SFDC Service Business Analyst opportunity with our client located in Sunnyvale, CA. Job Description: This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions. Job Responsibilities: • Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support. • Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization. • Work with existing SFDC Architects to implement SFDC Service functionality. • Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management • Perform configuration /system changes to meet business requirements as needed. • Ensure proper level of testing and documentation is completed for all work. • Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects • Review and contribute to design document, configuration documents and functional specifications. • Conduct unit and Integration testing and regression testing. • Support ISI’s production processes and all associated business systems functions. • Work with ISI IT and business teams to optimize and streamline business processes and technical solutions. • Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers • Collaborate and provide inputs to the development team during development phase to meet the business needs. • Conduct QA validations and lead User Acceptance Testing (UAT) tests. • Support, assist and train the users on new modified system configurations highlighting the impact on business processes. • Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions. • Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement. Job Qualifications: • 5-8 years of experience in supporting Field Service and Customer Support Business Functions. • 5-8 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management and/or Call Center. • 2-3 years of direct hands-on experience with ServiceMax Asset360. • Possess a strong business and customer/client focus. • Experience and knowledge of Salesforce.com and SAP integration. • Hands-on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc. • Experience working with business end users, gathering requirements, and building detailed functional design specifications. • AppExchange packages experience is preferred. • Salesforce Certifications of Admin, AppBuilder preferred. • Supporting users in a medical device company is desirable • Possess a strong business and customer/client focus • Experience with deep understanding of IT Applications and Technology • Strong problem solving and analytical capabilities • Excellent written and verbal communication skills • Very strong collaboration, negotiation, and influence capability required. Job Details: • Job Type: Contract • Pay Range: $75-$82 an hour. • Location: Sunnyvale, CA (3 days onsite). Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan. About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.