SharePoint Business Analyst - ECM

Key Responsibilities: • Design SharePoint and web-based solutions that support Preconstruction business processes. • Translate business and design requirements into detailed, actionable user stories. • Prioritize, schedule, and deliver work independently with minimal supervision. • Manage communication, dependencies, and project status across assigned initiatives. • Document project and program deliverables. • Create and maintain technical reference materials for the internal team. • Collaborate with business partners to design and implement improved or reengineered processes. • Perform rigorous QA testing, including system-level, workflow, scenario-based, and edge-case validation. • Coordinate test validation and support deployment and implementation activities. • Develop and deliver end-user training and corresponding training documentation. • Prototype, refine, troubleshoot, and validate solutions with business users. • Provide senior-level quality control across technical and functional deliverables. • Mentor team members and provide subject matter expertise as needed. Required Skills (8+ years): • Extensive experience as a Business Analyst in enterprise-level environments. • Proven senior-level experience designing SharePoint and web-based solutions. • Demonstrated ability to work autonomously and drive tasks to completion with minimal oversight. • Advanced expertise in SharePoint lists, libraries, content types, site structures, and web solutions. • Strong background in comprehensive QA testing, including system-level, workflow, scenario-based, and edge-case validation. • Experience designing, validating, and supporting web and workflow-based solutions. • Strong analytical, conceptual thinking, and problem-solving abilities. • Excellent written and verbal communication skills, with the ability to clearly convey technical and business concepts. • Strong organizational and presentation skills. • Advanced proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams). • Proven experience evaluating business processes and performing business process re-engineering. • Significant experience authoring structured, user‑focused documentation—including user guides, technical reference documents, and knowledge articles—in compliance with WCAG accessibility guidelines. • Working knowledge of Agile methodologies and the Software Development Life Cycle (SDLC). • Experience as a SharePoint Designer or SharePoint Site Owner. • Experience using Azure DevOps or similar work management tools. Preferred Skills: • Knowledge of NCDOT Preconstruction business processes. • Experience with Balsamiq Wireframes. • Experience with Power BI. • Experience working in ServiceNow. • Experience working with Microsoft Copilot agents. Experience as a Business Analyst Required 8 Years Extensive experience as a SharePoint Designer or SharePoint Site Owner Required 8 Years Experience with Team Foundation Server (TFS) or Azure DevOps tool suite Required 8 Years SharePoint experience designing, validating, and supporting web and workflow solutions, including custom lists, libraries, and content types Required 8 Years Strong background in comprehensive QA testing, including system-level, workflow, scenario-based, and edge-case validation Required 8 Years Strong analytical, conceptual thinking, and problem-solving abilities Required 8 Years Proven experience evaluating business processes and performing business process re-engineering Required 8 Years Demonstrated ability to work autonomously and drive tasks to completion with minimal oversight Required 8 Years Positive interpersonal skills Required 8 Years Excellent written and verbal communication skills, with the ability to clearly convey technical and business concepts Required 8 Years Advanced proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) Required 8 Years Strong organizational and presentation skills Required 8 Years Extensive experience creating user-focused documentation (guides, technical references, and knowledge articles) aligned with WCAG standards Required 8 Years Working knowledge of NCDOT’s Preconstruction business process Desired 3 Years Understanding of NCDOT’s Transportation Life Cycle business process Desired 3 Years Experience with Balsamiq Wireframes Desired 3 Years Experience with Power BI and Power Applications Desired 3 Years Experience working in ServiceNow Desired 3 Years Experience working with Microsoft Copilot agents Desired 3 Years