Splunk Engineer

JOB DESCRIPTION - Bank Of America Job Description: Insight Global is seeking a Splunk Engineer to support operational monitoring, log analysis, and observability for complex, high‑availability systems within a financial services environment. This individual will play a critical role in analyzing large volumes of log data across ATM software, middleware, and backend systems to improve system stability, performance, and reliability. Job Responsibilities: • Log Analysis & Diagnostics • Perform deep log analysis across ATM software, middleware, and backend systems to identify failures, anomalies, and performance trends. • Leverage centralized logging platforms (Splunk) to troubleshoot complex, multi‑system production issues. • Develop and maintain Splunk queries, dashboards, and alerts to proactively detect emerging problems. • Utilize log and event data to support root cause analysis, capacity planning, and platform stability improvements. Monitoring, Metrics & Observability • Define, implement, and maintain operational metrics including availability, latency, error rates, and transaction success. • Build real‑time and historical dashboards, alerts, and reports to provide visibility into system and ATM health. • Partner closely with operations, engineering, and support teams to mature observability and reliability practices. • Support incident response efforts by providing actionable insights and data‑driven troubleshooting guidance. REQUIRED SKILLS AND EXPERIENCE • 5-7 years of experience using Splunk for log analysis, dashboard creation, alerting, and troubleshooting. • Strong experience working with large‑scale production systems and supporting issue resolution in real time. • Solid understanding of logging, monitoring, and observability concepts across distributed systems. • Experience defining meaningful operational metrics and SLIs/SLOs. • Strong analytical and problem‑solving skills with the ability to translate data into actionable insights. • Excellent communication skills and the ability to collaborate with cross‑functional teams. NICE TO HAVE SKILLS AND EXPERIENCE • Experience supporting ATM platforms or working within financial services environments. • Familiarity with CEN/XFS, ATM device drivers, or ATM middleware frameworks. • Strong SQL and relational database experience, preferably with Oracle DB. • Experience working with transaction‑based systems requiring high availability and reliability. • Background in capacity planning or performance engineering. Compensation: $50/hr to $70/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.