Splunk ITSI Engineer - US Citizen/Secret Clearance (no C2C Candidates Please)

Please note that all applicants must be US Citizens and no C2C candidates will be accepted. Summary: • Tier One Technologies has an immediate need for a Splunk ITSI Engineer to design, deploy, and manage the Splunk IT Service Intelligence (ITSI) platform for our US Government client. • This on-site contract-to-hire position will be located in Miami, FL. • Must be a US Citizen and have active Secret Security Clearance. • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities: • Deploy and configure Splunk ITSI, including services, entities, KPIs, and glass tables. • Create and manage IT service models that map infrastructure components to business services. • Define and tune Key Performance Indicators (KPIs) to monitor system and service health. • Build Glass Tables and dashboards to provide real-time visualizations for various teams in the organization. • Implement episode review workflows to group related alerts and reduce noise. • Develop and apply anomaly detection models and baseline thresholds for proactive alerting. • Integrate ITSI with alerting and ITSM tools (e.g., ServiceNow) for automated incident response. • Install and configure MLTK (Splunk Machine Learning toolkit). • Build and train service adaptive thresholding. • Collaborate with infrastructure, application, and other teams to onboard data sources and refine service visibility. • Monitor and optimize the performance and scalability of the ITSI environment. • Document architecture, KPIs, service definitions, and procedures. • Install and configure content packs. Qualifications: Required: • Must be a U.S. Citizen with an active Secret Security Clearance. • Bachelor’s degree in Software Engineering, Computer Science, or a related discipline (preferred). • 5+ years of Splunk Core and Splunk Administration experience, with a strong focus on ITSI and a deep understanding of service monitoring. • Proven ability to build and manage services, KPIs, and Glass Tables within Splunk ITSI. • Strong understanding of infrastructure and application monitoring, including logs and metrics. • Experience working with enterprise IT environments (e.g., servers, databases, cloud platforms). • Familiarity with ITIL concepts such as incident, problem, and change management. • Excellent troubleshooting, documentation, and communication skills. Preferred: • Splunk certifications (e.g., Splunk Core Certified Admin, Splunk ITSI Certified Admin). • Experience with ServiceNow or other ITSM tools. • Exposure to DevOps or SRE practices. • Knowledge of machine learning-based anomaly detection and predictive analytics.