Sr. Cloud Triage Lead

Job#: 3012788 Job Description: Sr. Cloud Triage Lead Apex Systems is a global IT services provider, and our staffing practice has an opening for a Sr. Cloud Triage Lead Engineer with extensive programming abilities with Python, Typescript or NodeJS, an in-depth cloud background with Azure and AWS, and DevOps experience to place at our client, a Big Five Bank. Client: Big Five Bank Terms: Contract through October 2026. Location: Hybrid twice a month is preferred with an office in Downtown Toronto. however open to remote for the right candidate with EST working hours. Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Cameron at [email protected] . Please reference Cloud Platform Engineer – DevOps Automation. • Project:The Bank is seeking a Cloud Platform Engineer to support the Bank’s cloud strategy, which is focused on innovation and leveraging rapidly emerging cloud native services to meet the rapidly evolving needs of their customers. • The Cloud DevOps Automation Team is focused on the implementation, deployment, and maintenance of the core Cloud Platforms across the Bank. • The Cloud Platform Engineer will help evolve the core cloud platform, by leveraging emerging best practices and tools, securely connecting to our strategic cloud suppliers, providing a platform for innovation for the entire Bank. Job Description: • Lead real-time triage and incident management during outages, performance degradation, or critical system failures. • Coordinate technical teams to drive rapid diagnosis, mitigation, and permanent fix implementation. • Communicate clearly and proactively with stakeholdersmdash;technical and non-technicalmdash;throughout incident lifecycles. • Host and run incident bridges, ensuring priorities are clear and actions are documented. • Perform hands-on troubleshooting across AWS and Azure cloud services. • Use and improve Infrastructure-as-Code (IaC) workflows, including deployments and rollbacks. • Contribute to automation and operational tooling using Python and TypeScript. • Partner with engineering teams to enhance alerting, monitoring, and operational readiness. Technical Requirements • Strong cloud experience with both AWS and Azure • Hands-on expertise with IaC tools (Terraform, CDK, ARM, Bicep, or equivalent) • Proficient in Python and TypeScript • Extensive experience in incident management, including root cause analysis and post-incident review • Proven ability to lead calls, coordinate multiple teams, and maintain calm under pressure • Strong communication skills with the ability to translate technical updates into clear business-level information • Demonstrated ability to respond quickly and efficiently in high-stakes operational situations Interview Process: Interviews will take place in two rounds with a technical screening component. This is a great opportunity to join a Big Five Bank and continue your career in the financial domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed. This is a position that impacts the bank enterprise wide with great opportunity for career growth within the bank. If you are not a 99% match to the above and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests. Click here to Register for our Talent Network EEO Employer Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.