Sr. Genesys Developer

Job Title: Sr. Genesys Developer Location: Lansing, Michigan, MI Job Description Top Required Experience: • 3-5+ years for the overall Genesys administration/IWD support experience • 3-5+ years Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment • 3-5+ years JavaScript - Used in web services, APIs, and Genesys Workspace customizations • 3-5+ years - Oracle Database - Writing SQL queries, stored procedures, and analyzing configuration/reporting data from Genesys DBs Duties and Responsibilities: Genesys Architecture: • Deep understanding of Genesys system architecture On-Prem • Design of scalable, high-availability, and secure Genesys environments • Expertise in component interactions: Interaction Server, URS, Stat Server, Config Server, Message Server, etc. • Experience in environment sizing, network design, and failover strategies Genesys Framework Management: • Administration of core Genesys components: Config Server, Stat Server, Message Server, T-Server • Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension • Managing applications, agents, tenants, and system-level objects Genesys Intelligent Workload Distribution (IWD): • Configuration of IWD positions, workbins, and workload types • End-to-end routing design for IWD Work, Email, File Server Capture, and API-based interactions • SLA-based prioritization, segmentation, and distribution logic IWD Rules Engine: • Design and implementation of routing rules using the IWD Rules Engine • Dynamic rules for prioritization, eligibility, assignment, and escalation • Experience with policy management and version control of rules