Strategy & Operations Associate

Trident Consulting is seeking an ”Strategy & Operations Associate" for one of our clients in “Remote". A global leader in business and technology services. Role: Strategy & Operations Associate Location: Remote - (EST preferred) Type: Contract Role Overview This person will be tasked with transforming (via automation and AI tools) core operating processes for the Partner Integration team. Their key goals will be to: • Eliminate manual processes and/or • Significantly reduce the number of manual steps/time spent by technical account managers Key types of processes to be addressed: • Tracking implementation timelines/statuses • Creating knowledge bases to train LLMs • Building dynamic tracking of current accounts & how they are leveraging DoorDash products and services • And many more Skillsets Desired Operational • Proven track record of enhancing process flows via automated solutions • Experience in project and/or program management • Proven success working in cross-functional product, engineering, technical and operations teams Technical • Software experience: Platforms like JIRA, tableau/sigma (or similar dashboarding system), salesforce, confluence, asana • AI tooling experience: ChatGPT, Google Gemini/Scripts, Cursor • Hands-on working SQL experience to troubleshoot and self-serve data investigation • Proficient in Google Sheets/Excel • System integration experience preferred (API, ETL) General • Excellent written and verbal communication skills • Bachelor’s degree required • 2-3 years of work experience in operations role (IT, Tech, Consulting, Business Solutions/Analyst) About Trident Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Some of our recent awards include: • Trailblazer Women Award 2025 by Consulate General of India in San Francisco • Ranked as the #1 Women Owned Business Enterprise in the large category by IT-Serve. • Received the Tech-Serve Excellence award. • Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America • Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022