Supply Chain Analyst

BCforward is currently seeking a highly motivated Supply Chain Analyst III for an opportunity Fremont, CA Onsite need someone who is authorized to work independently without any sponsorship. Position Title: Supply Chain Analyst III Location: Fremont, CA Onsite Anticipated Start Date: ASAP Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 12 months Job Type: Full Time (>=40 HRS WEEKLY) – Contract- Onsite Pay Range: $62/hr Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Title: Supply Chain Analyst III Location: Fremont, CA Onsite Duration: 12+ Months Need someone who is authorized to work independently without any sponsorship. Summary: The Order Management Specialist serves as the central "control tower" for enterprise supply chain order fulfillment. This role is responsible for continuously monitoring order queues, ensuring SLA compliance, and proactively resolving order holds to maintain uninterrupted fulfillment operations. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and can quickly triage and resolve issues across multiple systems and stakeholders. Key Responsibilities: Order Queue Monitoring & SLA Management ○ Continuously monitor order queues to identify orders at risk of SLA breach ○ Track and report on SLA performance metrics, flagging trends and systemic issues ○ Prioritize and triage orders based on urgency, SLA timelines, and business impact ○ Proactively escalate at-risk orders before breach occurs Order Hold Resolution ○ Monitor order holds across all channels and identify root causes (e.g., credit, inventory, configuration, approval) ○ Drive timely resolution of holds by coordinating with cross-functional teams (procurement, finance, logistics, vendors) ○ Document recurring hold patterns and recommend process improvements to reduce future occurrences Control Tower Operations ○ Serve as the single point of visibility for end-to-end order status across the enterprise ○ Provide daily/weekly reporting on order health, hold aging, and SLA compliance ○ Maintain and update dashboards and trackers for real-time order visibility ○ Participate in daily stand-ups or war rooms to communicate order status and risks ○ Manage fulfillment stage capacity constraints and manage reallocation of capacity to minimize impact Process Improvement & Collaboration ○ Identify bottlenecks in the order-to-fulfillment process and propose solutions ○ Partner with systems, operations, and logistics teams to streamline workflows ○ Support the development and maintenance of standard operating procedures (SOPs) ○ Contribute to root cause analysis for systemic fulfillment failures Required Experience 5+ years in an order management, supply chain operations, or fulfillment coordination role. Ideally in enterprise-scale operations (high volume, multiple SKUs/regions) Required Skills (Top 5) Order Management & Fulfillment Operations – Demonstrated experience managing end-to-end order lifecycles, including exception handling, hold management, and order expediting. SLA Monitoring & Proactive Escalation – Proven ability to monitor queues against defined service levels, identify risk patterns, and escalate effectively before breaches occur. Problem-Solving & Root Cause Analysis – Strong analytical skills to diagnose order holds, trace issues to their source, and implement timely corrective actions. Order Management Systems – Proficiency with Oracle GOP used for order tracking, reporting, and workflow management. Communication & Cross-Functional Coordination – Excellent written and verbal communication skills; ability to work across teams (procurement, logistics, finance, vendors) and keep stakeholders aligned on priorities and status. Familiarity with supply chain KPIs (fill rate, on-time delivery, order cycle time) Preferred / Nice-to-Have Skills Experience with data visualization tools (e.g., Tableau, Unidash) Background in IT asset management or technology hardware supply chains Experience with continuous improvement methodologies (Lean, Six Sigma) Comfortable working in a global, multi-timezone environment Typical Day-to-Day in the role Monitoring hold queues across all order channels and systems Solving demand tickets and resolving orders that have fallen off the "happy path" Identifying alternative supply options when orders cannot find allocated inventory (e.g., substituting Laptop B when Laptop A is out of stock) Coordinating with cross-functional teams (procurement, finance, logistics, vendors) to clear order holds Documenting root causes and driving ownership for systemic issues Updating dashboards and trackers for real-time order visibility Participating in daily stand-ups to communicate order status and risks Surfacing process improvement recommendations based on recurring hold patterns Must-Have Skills 1 Oracle GOP (Global Order Promising) or equivalent order management system experience 2 Proven experience owning queue management or fulfillment operations (not just exposure—must have driven actual operations independently) 3 Strong problem-solving skills with the ability to triage, escalate, and resolve order holds across multiple systems and stakeholders Nice-to-have Skills 1 Hardware knowledge (laptops, desktops, smartphones) to enable substitution decisions when inventory is unavailable 2 Experience with BI or data visualization tools (Tableau, Unidash) 3 Familiarity with automation tools or agentic technologies Years of overall experience required? 5+ years Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.