Technical Business Analyst

Job Title: Technical Business Systems Analyst 3 Location: Nashville, TN — Hybrid (1 day onsite weekly through 2025, onsite full-time beginning Q1 2026) Duration: 12 months Pay Rate: $41/hr (W2) or $46/hr (C2C) Summary: The Technical Business Systems Analyst 3 will support the Financial Products Division, Information Services team. This position focuses on gathering and analyzing business and technical requirements, creating user stories, and supporting Salesforce-related projects in a fast-paced Agile environment. The role requires hands-on experience with Salesforce Marketing Cloud and Experience Cloud, along with the ability to communicate effectively with both technical and non-technical stakeholders. Key Responsibilities: • Gather and translate requirements from business units to technical specifications. • Create detailed user stories for API calls, batch jobs, and integrations. • Conduct business process analysis to identify automation and optimization opportunities. • Coordinate system integration and testing efforts. • Collaborate with developers, QA testers, and cross-functional partners to ensure alignment. • Support Agile ceremonies, status updates, and sprint planning sessions. • Consult with management and clients to ensure system principles and workflow goals are met. • Prepare ROI and cost-benefit analyses to guide system implementation decisions. • Modify or expand systems to meet evolving business needs. Typical Day & Interaction with Team: • Participate in daily standups and Agile ceremonies. • Write user stories and define test requirements. • Work in a collaborative environment with a team of approximately 20 members. • Report directly to the team lead and work director. • Primarily office-based, with flexibility on start and end times (8am–5pm). Qualifications (Required): • Bachelor’s degree in Computer Science, Computer Engineering, or related technical field. • 5–7 years of experience in business systems analysis or similar roles. • Certified Salesforce Marketing Cloud Email Specialist and Marketing Cloud Administrator (certification numbers must be listed on resume and verified via Salesforce Trailhead). • Strong experience gathering business requirements and testing Salesforce systems. • Experience writing complex user stories (API calls, batch jobs). • Proficiency with Agile methodology. • Excellent written and verbal communication skills. Qualifications (Desired): • Experience with Salesforce Experience Cloud. • Prior work within the financial sector. • MBA or other related advanced degree.Soft Skills Required: • Ability to clearly communicate both technical and business concepts. • Strong interpersonal and collaboration skills. • Self-starter who can work independently and as part of a team. • High attention to detail and problem-solving ability. Disqualifiers: • Remote-only candidates. • Candidates unwilling to turn on camera during interviews. • Missing Salesforce certification numbers or unverified credentials on Trailhead. Why This Role? This position offers the opportunity to work on strategic initiatives within a high-velocity software delivery team. You’ll gain hands-on experience with Salesforce Marketing Cloud in a collaborative, growth-oriented environment while contributing to critical financial systems projects.