Technical Business Analyst

The Senior Business Analyst will play a key role in a major Salesforce CRM integration project, consolidating two Salesforce systems into a single, unified CRM platform. This role requires a strong background in workflow and process optimization, hands-on experience in functional system integration, and expertise in data mapping and migration from legacy systems to cloud-based environments. The analyst should be proficient in Agile methodologies, writing detailed user stories, and documenting processes to ensure seamless system integration and operational efficiency. RESPONSIBILITIE • SLead business analysis efforts for the consolidation of two Salesforce CRM systems into one unified platform • .Gather, analyze, and document business requirements related to CRM functionality, data migration, and process workflows • .Develop process maps, Visio diagrams, and procedural workflows to support the integration effort • .Facilitate data mapping, data integration, and migration activities from legacy systems to Salesforce • .Collaborate with stakeholders to identify decision points and optimize business processes across teams • .Partner with technical teams to ensure functional requirements align with system capabilities • .Support the sunsetting of legacy CRM systems and smooth transition to the integrated Salesforce platform • .Maintain documentation in Jira for traceability and alignment with business goals • .Work closely with Agile teams, product owners, and developers to deliver integration milestones on time • .Facilitate cross-functional workshops to address workflow, data, and integration challenges • .Provide insights and recommendations to improve operational efficiency and data accuracy • . REQUIRED EXPERIEN • CE5+ years of experience as a Business Analyst, with a strong focus on CRM system integration and process optimizatio • n.Proven experience with Salesforce CRM (functional/business side) in system consolidation or large-scale integration project • s.Expertise in data mapping, data integration, and migrating from legacy systems to cloud platform • s.Proficiency in Agile methodologies, including working within 2-week sprints and writing user storie • s.Hands-on experience with Jira for documentation and workflow trackin • g.Strong understanding of process modeling tools like Visio or simila • r.Excellent analytical, problem-solving, and communication skill • s.Ability to work effectively with business stakeholders, technical teams, and leadershi • p.Experience with Pega or workflow automation tools is a plus, but not require • d.Relevant certifications in Agile, Business Analysis (CBAP, PMI-PBA), or Process Improvement (Lean Six Sigma) are a plu s.