Technical Business Analyst

Job Title: Senior Technical Business Systems Analyst (BSA) Location: Hybrid (Onsite Tues–Thurs) Start Date: ASAP Priority: High Overview: We are seeking a Senior Technical Business Systems Analyst to support Portal and Front Office Systems (FOS) initiatives. The ideal candidate is a strong Agile BSA with deep SDLC experience who can own requirements end-to-end, manage scope, and effectively engage executive stakeholders. Healthcare experience is highly preferred. Key Responsibilities: • Author complete business and functional requirement documents end-to-end • Elicit, analyze, and manage requirements while acting as a steward of project scope • Create user stories, process flows, and workflow diagrams using tools such as Visio • Facilitate workshops and collaborate with business, technical, and executive stakeholders • Ensure full requirement traceability and artifact management in Azure DevOps or similar tools • Support Agile/Scrum delivery across the full SDLC lifecycle • Work with APIs, web services, data migration, EDI, and system integrations • Contribute to portal, enrollment, member experience, and customer service solutions Required Qualifications: • 7+ years of Business Systems Analyst experience • 5+ years of SDLC experience and Agile/Scrum delivery • 5+ years working closely with executive stakeholders • Proven experience authoring comprehensive requirement documentation • Strong experience in scope management and artifact governance • Experience with Visio or similar workflow/process modeling tools • Proficiency with Azure DevOps, MS Office, and Microsoft Teams • Comfortable working in a remote/hybrid environment using tools such as Citrix or similar Soft Skills: • Outstanding written and verbal communication skills • Confident communicator, facilitator, and stakeholder partner • Proactive, adaptable, and able to multitask in a fast-paced environment • Comfortable presenting and participating in video-based meetings • Collaborative, ownership-driven, and effective in hybrid work settings Preferred: • Healthcare industry experience (strongly preferred)