Technical Business Analyst

Responsibilities Kforce is immediately seeking an experienced Technical Business Analyst in support of our enterprise telecommunications and mass media client based in Maryland Heights, MO. Key Responsibilities: People Leadership & Team Development: • Provide day-to-day guidance, coaching, and mentoring to a team of 7 Business Analysts • Conduct quality reviews of BA deliverables including BRDs, user stories, process flows, UI mockups, and gap analyses • Support career development, skills growth, and performance feedback for team members • Serve as a first point of escalation for analysts on methodology, approach, and stakeholder challenges • Reduce key-person dependency and improve team resiliency through knowledge sharing and cross-training • Collaborate with management on workload balancing, capacity planning, and team priorities Business Analysis • Perform senior-level business analysis on complex initiatives within Field Operations • Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and research • Develop and review business requirements documents (BRDs), functional specifications, and user stories • Create and validate process flows, UI mockups, and gap analyses • Ensure BA artifacts meet quality standards and align with project objectives and business needs • Partner with product owners, developers, QA, and project managers throughout the SDLC AI Tools & Process Innovation: • Lead the team's adoption and effective use of AI tools (e.g., Amazon Kiro, Gemini, and similar platforms) for business analysis activities • Identify opportunities to leverage AI in requirements analysis, documentation, mockup creation, and gap analysis • Help define and refine AI-augmented workflows within the team's SDLC process Requirements • 7+ years of experience in Business Analysis (traditional BA work: requirements elicitation, BRDs, user stories, process modeling, gap analysis) • 2+ years of direct people management or team lead experience, including mentoring, coaching, and performance oversight • Strong experience with SDLC methodologies (Agile, Waterfall, or hybrid) • Demonstrated ability to review and provide constructive feedback on BA deliverables • Excellent stakeholder management and communication skills across technical and business audiences • Experience with process flow tools, wireframing/mockup tools, and requirements management platforms Preferred Qualifications • Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience) • CBAP, CCBA, or similar BA certification • Experience using AI tools (e.g., Amazon Kiro, Gemini, ChatGPT, Copilot) to support business analysis work such as document analysis, requirements drafting, or mockup generation • Experience in telecommunications, cable, or field operations domains • Experience leading teams through process or tooling transitions • Familiarity with Jira, Confluence, or similar collaboration platforms The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.