Technical Business Analyst

Job Title: Technical Business Analyst 2 - Organization Change Management Job Number: 11688 Location: Portland, OR Hybrid – 3 days onsite every 2 weeks Travel: up to 5% for local meetings Overtime: 10% anticipated Length: 1+ yrs, up to 5 years MUST be US Citizen to be eligible to apply for Federal Background Check SUMMARY This contract Technical Business Analyst 2 position will advise on and execute change management efforts for new system implementations within the IT Project Management Office. As an organizational change manager, this role will ensure that system transitions align with corporate goals and create a positive, user-focused experience for employees. The change manager will develop, recommend, and implement robust change strategies, communicating system benefits, and engaging stakeholders to build organization-wide support for a successful rollout. This position requires a strategic leader with strong empathy, capable of addressing employee concerns and guiding the organization through the change process effectively POSITION RESPONSIBILITIES • Design, recommend, and execute a client-approved strategic change management plan that aligns with organizational goals and supports smooth system adoption. • Define and track measurable objectives for successful implementation, outlining clear stages and milestones for change progression • Use a structured change methodology (e.g., Prosci ADKAR or Kotter’s 8-Step Model) to guide planning and actions, creating consistent processes across different phases of change. Stakeholder Engagement & Relationship Management: • Identify and assess key stakeholders, building relationships to secure buy-in and support for the change initiative. • Conduct regular consultations with stakeholders, including executive leaders, department heads, and system users, to communicate goals and gather input on the change strategy. • Serve as a trusted advisor to leadership, providing insights on employee sentiment and readiness while adjusting strategies to address concerns and resistance. Impact Assessment & Readiness Planning: • Conduct detailed change impact analyses, assessing how the new system will affect roles, processes, workflows, and departmental objectives. • Identify groups that may experience high impact from the change, creating targeted support and readiness plans to address unique needs and challenges. • Develop risk mitigation strategies, enabling proactive solutions to potential areas of resistance or disruption. Communication Planning & Execution: • Develop a clear, structured communication plan to deliver key messages, addressing the reasons for change, expected benefits, and timeline. • Assist with the development, maintenance, and improvements of change management toolkits (e.g., deliverables, templates, techniques) that are simple, effective, and designed for different audiences. • Utilize multiple communication channels to reach diverse employee groups, ensuring transparency and openness throughout the implementation. • Maintain regular and consistent communication regarding project status and any concerns with appropriate parties. This may include creating a project SharePoint site for project documentation, coordination, and tracking. • Draft targeted messages that address specific concerns, fostering a sense of inclusion, and reducing resistance. Training & User Support: • Develop and recommend methods to assess trainee progress in business process-related training, as well as for continuing education for management consideration. • Develop learning materials, such as user guides, FAQs, and video tutorials, to support employees with diverse learning preferences. • Establish a support network, including help desks, feedback channels, and peer mentors, to ensure users have access to assistance during and after the transition. Monitoring & Evaluation of Change Adoption: • Participate in change management / informational presentations and sessions with a variety of employees ranging from line workers to executives, in both small and large groups, to promote buy-in and change satisfaction. • Create feedback mechanisms (e.g., surveys, focus groups, pulse checks) to assess user satisfaction, gather insights, and measure adoption rates. • Track change management metrics, including system usage rates, employee engagement, and training completion to gauge the success of change initiatives. • Adjust change strategies and provide follow-up support based on feedback, ensuring a positive experience and effective long-term adoption. • Monitor effectiveness of change plans and strategies, recommending improvements for management consideration to gain maximum benefit. Alert stakeholders, including the appropriate manager, of any risks that may negatively impact project scope, schedule, or value delivery; provide mitigation recommendations for client review and acceptance; implement client approved actions REQUIREMENTS Education & Experience: • A bachelor’s or associate degree in business administration, organizational development, information systems, or a related field is preferred. • 7 years of experience is required with an applicable bachelor’s degree. • 9 years of experience is required with an applicable associate degree. • 11 years of experience is required without a degree or applicable degree. Required Technical Skills & Experience • Minimum of 5 years in organizational change management or a related field, with proven experience managing change during system implementations. In-depth knowledge of change management principles and methodologies, such as Prosci ADKAR, Kotter’s 8-Step Model, or similar. • Strong project management skills, with experience integrating change management into project plans. Familiarity with tools like Microsoft Project, Asana, or Jira. • Ability to interpret and utilize data (e.g., user engagement metrics, survey results) to assess change progress and adapt strategies as needed. • Understanding of IT system concepts and their impact on business processes to facilitate effective change communication Preferred Skills & Experience • Certifications: Certification in change management (e.g., Certified Change Management Professional (CCMP), Prosci Certification). • Direct experience managing change for system rollouts, such as ERP, CRM, or other enterprise platforms. • Exceptional interpersonal, negotiation, and facilitation skills to manage resistance and influence stakeholders at all organizational levels. • Familiarity with project management methodologies such as Project Management Body of Knowledge (PMBOK) and Lean Agile Pre-Employment Requirement All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information. APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. About APR Staffing APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions and Data Resource Group. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington. Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.