Technical Business Analyst (Salesforce)

POSITION SUMMARY: We are seeking a Technical Business Analyst with strong experience in Salesforce ecosystems, specifically Agentforce, Digital Engagement, and OmniStudio, to support the delivery of intelligent, customer-facing solutions. In this role, you will act as the critical bridge between business stakeholders and engineering teams—translating complex business needs into clear, actionable requirements that drive the development of AI-powered and automated solutions. You will also leverage AI-assisted tools to enhance requirements gathering, documentation, and testing processes, ensuring speed, accuracy, and quality across the delivery lifecycle. Key Responsibilities • Gather, analyze, and document business requirements for solutions built on Agentforce, Digital Engagement, and OmniStudio • Translate business needs into clear user stories, functional specifications, and acceptance criteria • Collaborate closely with stakeholders, Product Owners, and engineering teams to ensure alignment on scope and priorities • Support the design and documentation of AI-driven workflows and autonomous agent interactions • Utilize AI-assisted tools to accelerate: • Requirements documentation • Test case creation • Validation of business scenarios • Create and maintain process flows, use cases, and solution documentation • Participate in UAT (User Acceptance Testing), ensuring solutions meet business expectations • Continuously refine requirements based on feedback in Agile or hybrid delivery environments Required Qualifications • 3+ years of experience as a Business Analyst, preferably in Salesforce environments • Understanding of: Agentforce, Salesforce Digital Engagement, OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures) • Proven ability to translate business needs into structured, well-documented requirements • Experience writing user stories, acceptance criteria, and test scenarios • Familiarity with AI-assisted tools for documentation, analysis, or testing • Strong communication skills with the ability to engage both technical and non-technical stakeholders Preferred Qualifications • Experience working on customer-facing or conversational/AI-driven solutions • Familiarity with Salesforce Service Cloud and contact center environments • Experience supporting UAT and QA processes • Knowledge of Agile methodologies (Scrum, Kanban, or hybrid models)