Technical Delivery Manager

Job Description:We’re seeking a Technical Program Manager to lead the large-scale integration and multi-vendor rollout of our next-generation, end-to-end restaurant technology platform Key Responsibilities: - Technical Leadership & Architecture: • Lead technical delivery and interoperability for all POS, kitchen, and dispatch systems. • Govern API strategy and architecture for 100+ internal and external integrations. • Drive system validation and documentation from pilot phases through full-scale rollout. Program Management & Execution: • Manage the full lifecycle of the restaurant platform from initial discovery through to stable, large-scale rollout. • Coordinate complex roadmaps and schedules across multiple internal teams and external vendors. • Maintain rigorous governance through technical syncs and risk reviews to ensure high-quality delivery on time Vendor & Integration Oversight: • Partner with vendors to define technical standards, performance benchmarks, and API specifications. • Prioritize the integration backlog for 100+ interfaces across POS, delivery, and financial systems. • Lead technical workshops and incident reviews to ensure system security, scalability, and stability. Collaboration & Leadership: • Bridge the gap between business goals and technical teams by turning requirements into clear work plans. • Lead cross-functional alignment between IT, operations, and global vendors for a unified rollout and support strategy. • Guide and mentor technical teams while providing high-level status updates and key decisions to executive leadership. Qualifications Required: • Over 10 years of experience leading massive technical projects and enterprise-level system rollouts. • Deep expertise in APIs and retail tech, specifically managing 100+ integrations across POS, labor, and inventory platforms. • Strong technical fluency with the ability to bridge the gap between engineers, vendors, and executive leadership. Preferred: • Advanced degree in Computer Science or a related engineering field. • Relevant certifications in Project Management (PMP) or Agile methodologies (Scrum/SAFe). • Technical expertise in integration platforms, restaurant tech ecosystems, and data security standards. Success Indicators: • Deploy a seamless tech stack across 3,000+ locations with minimal disruption to daily operations. • Maintain 99.9% API reliability and ensure data stays synced across all systems in real-time. • Automate manual tasks and fix system errors by building more robust, high-quality integrations. • Deliver the project on time and on budget, earning high marks from both internal teams and franchise partners. Pay: $70.00 - $75.00 per hour Work Location: Remote