Technical Lead

Position: Technical Lead – Digital Enhancements & Operations Duration: 6-month Contract-to-Hire Location: Remote - EST Hours Pay Rate - $50-65/hr Must-Have Qualifications • 8–10+ years in full stack development • Experience in digital operations/production systems • 2–4+ years in a tech lead / delivery ownership role • Strong development expertise: Strong front-end: • Angular, React Native, Typescript Backend: • Node.js, REST / GraphQL APIs Cloud: • AWS or GCP • Tools • Jira • ServiceNow • Monitoring • Dynatrace or AWS Cloudwatch Databases: • SQL + NoSQL DevOps: • CI/CD pipelines • Docker • Terraform / CloudFormation • AI exposure - GEN AI or Agentic AI(highly preferred) • Adobe technology stack(highly preferred) • Previous experience with GSI/Consulting Vendor Teams Plusses / Nice-to-Haves • Integrations with Salesforce, Guidewire Overview Insight Global is looking for a hands-on Technical Lead to fully own production support + enhancements across the client's core digital platforms (Membership, Insurance, Travel, Rewards, mobile, etc.). This is a 0→1 ownership role on the operations side — not just building features, but running the environment day-to-day: • incident + defect management • backlog + sprint execution • release readiness • operational KPIs / scorecard health They need someone who can operate autonomously, own delivery across internal + vendors, and keep leadership out of the weeds. Day-to-Day • Own production support + platform stability end-to-end • Lead incident + defect management (ServiceNow) • Manage Jira backlog (prioritization, sprint execution) • Coordinate across: • internal dev teams • SRE / platform teams • external vendors • Drive: • monitoring + alerting improvements • root cause analysis + prevention • release readiness + stabilization • Maintain: • runbooks • support documentation • operating cadences • Report on: • KPIs • system health • risks + remediation Compensation: $50/hr to $65/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.