Technical Solutions Advisor

Job details: Job Title: Technical Solutions Advisor - Backend Developer Location: Either Austin, TX or Salt Lake City, UT (Hybrid - 3 days/week onsite) Duration: 6+ months contract Max Pay Rate: $65-68/hr. on w2 Responsibilities & Description of Project: We are seeking a Technical Solutions Advisor who will evaluate technical business requirements for Medium, Large, and Enterprise level merchants within client’s newly acquired business pipeline. In this role, you will advise on multiple projects with potential sellers, new and existing in the Marketplace. The role is accountable to ensure our partnered merchants are provided with a proven foundation of client’s technical standard practices and behaviors. Individuals in this role will teach methods that are aligned with client and eCommerce industry standards, setting up businesses to be successful with client. Members of this role will report to the manager of the Technical Solutions team in the Professional Services organization, which is part of Seller Excellence. Responsibilities: • Lead technical discovery sessions with developers, at software partners or enterprise sellers, with the goal of determining integration path, scope, and timeline, including for new or novel assignments • Develop partner or seller-specific integration plans and gain agreement from external developers and internal resources • Act as a technical liaison between team members, clients, and stakeholders to clarify project scope and roadmaps • Advise external clients on their implementation of technical systems and software solutions to ensure success • Prepare/update onboarding documentation for API/MIP integration paths • Provide oversight throughout integration engagement period, from kickoff to launch, and proactively address concerns, ensure deliverables are on-time, and mitigate risks appropriately to enable a successful launch • Test end-to-end system compatibilities and efficiencies • Troubleshoot existing integrations and debug integration problems, working closely with development and customer teams as needed • Optimally transition clients to our account and partner management teams for continued account growth • Drive continuous improvement initiatives to enhance integration processes, tools, and frameworks • Provide Connectivity Partner Management, Onboarding, Account Management, Product, and other teams with subject matter expertise to drive adoption of new features and successful integrations • Document and track account onboarding activities via Salesforce; report on KPIs weekly • Lead meetings with external and internal leadership teams and distribute other communications to a wide variety of stakeholders and leaders, including senior leaders Required Qualifications: • 5-8+ years’ experience in Sales Engineering, Engagement Management, Implementation, or Client Onboarding • Experience using Java, .NET, or Python; SOAP/XML and REST/JSON or equivalent Project management experience or skills • Experience with HTTP/HTTPS protocol and use of web services • Technical expertise in design, development, coding, testing, and debugging of software • Experience with client relationship management • Proven understanding of File Transfer Protocol and FTP client software • Experience using Postman or similar API testing tools • Experience using Jira or similar ticketing systems • Knowledge of Salesforce or other CRM software • Ability to communicate with a range of internal and external stakeholders, in technical, operational, and commercial roles, adjusting the content to ensure audience understanding