Technology and Operations - Data Analyst III

Short term Contract Hybrid - 3 days a week onsite Responsibilities: • Work with stakeholders across the business to generate data to populate the ServiceNow system to support company separation, with a focus on CMDB, referencing other sources where required. • Extract data from a range of systems and spreadsheets. Map the data into appropriate templates, developing new templates where required. Validate the data against existing model data (and other data) in the ServiceNow CMDB. • Conduct additional independent research where necessary, with a specific focus on equipment model data. • Support the mapping of CMDB data to other ServiceNow data elements and organisational structures • Work with the Service Management team to ensure that data is successfully uploaded into ServiceNow and is accessible for company information purposes and ITSM processes. • Provide occasional data analysis support to other workstreams. Required: • Delivery focused data analyst • Analytical thinking & problem solving. Able to reframe challenges and find innovative solutions to problems. • Excellent stakeholder management • Clear communicator • Advanced data modelling / data analysis skill - demonstrable understanding of data modelling and relationships in software systems. • Experience of managing complex system data updates and understanding of associated challenges. • Knowledge of CMDB, APM and asset management databases and relevant challenges. • Ability to run queries and make updates on large data sets. Preferred: • ServiceNow certified BA • Understanding of ITIL and ITSM processes. • Experience of data modelling with CSDM in ServiceNow for a broadcast / media production organisation. • Understanding of broadcast and media technology. • Experience of managing technical asset audits.