Telecom Expense Management

SUMMARY OF THE FUNCTION/ROLE We are looking for a detail-oriented and analytical Telecom Expense Management Analyst to join our team. This role focuses on managing and optimizing telecom-related expenses, including mobile, voice, data, and IT services. You will work with large datasets, analyze telecom usage and billing, identify cost-saving opportunities, and help streamline processes for better financial control and operational efficiency. JOB DESCRIPTION : MAJOR RESPONSIBILITIES/ACCOUNTABILITIES • Establish/Optimize process services, such as mobile and landline communications, in preparation for monthly carrier reports analysis for the department; Analyze report for data integrity. • Establish/Optimize process to manage costs associated with telecommunication services, review vendor reports to reduce cost by eliminating errors by eradicating cost inefficiencies identifying cost savings opportunities and optimize Company wireless, voice and data services. • Establish/Optimize process to Analyze vendor expenses and compare to funding of contract. • Establish/Optimize process to Prepare forecast budget expense reports • Establish/Optimize preparation status reports on in-process and completed projects. To indicate if projects are within budget parameters from both a dollar and time perspective. • Establish/Optimize process to prepare and evaluate mid-year and year-end forecasts, monitor spending, and secure rollover of unspent funds • Establish/Optimize process to track planned and actual expenses in support of the annual budget process • Establish/Optimize process to Investigate and resolve project budget variances Key Responsibilities • Analyze telecom expenses including mobile, voice, data, and cloud services to ensure cost efficiency • Review and audit vendor invoices to identify discrepancies, overcharges, and cost-saving opportunities • Work with large datasets to validate data accuracy and generate actionable insights • Develop and maintain dashboards and reports using tools like Excel, Tableau, or Power BI • Monitor telecom usage and identify inactive or underutilized assets (e.g., zero-usage devices) • Track budgets, forecasts, and actual spending for telecom services • Support procurement activities including new purchases, contract changes, and vendor payments • Generate reports from systems like ServiceNow and validate asset records against carrier data • Collaborate with internal teams to improve processes and automate manual workflows • Prepare and present insights, reports, and recommendations to leadership Required Skills & Qualifications • Bachelor’s degree in Finance, Accounting, Economics, or related field • Strong analytical and problem-solving skills • Experience working with large datasets and financial reports • Advanced proficiency in Microsoft Excel (pivot tables, data analysis, etc.) • Experience with data visualization tools such as Tableau or Power BI • Familiarity with ServiceNow and/or PeopleSoft is a plus • Basic knowledge of SQL is preferred • Strong attention to detail and ability to work with high-volume data accurately • Excellent written and verbal communication skills • Ability to manage multiple tasks and meet tight deadlines Preferred Experience • Experience in Telecom Expense Management (TEM) • Experience auditing telecom invoices (wireless, voice, data services) • Background in budgeting, forecasting, or financial analysis • Exposure to IT/telecom services and vendor management • Experience in process improvement or automation