Telephony Engineer

NO C2C or 3rd-Party and NO Sponsorships! SYSTEMTEC is seeking a Telecommunication Engineer for a hybrid opportunity in Columbia, SC. Candidate will lead the design and development of Avaya Call center (IVR, digital, call routing, Vectors, VDNs). Required Qualifications of the Telecommunication Engineer: • Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies. • Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree. • 8 years of related telecommunications/VoIP experience • Avaya and CCaaS Call center platforms Java Script, Python, or Node.Js GitHub, ServiceNow, Azure Knowledge of LAN, WAN, SD WAN, VPN, and cloud networking solutions Preferred Skills/Experience of the Telecommunication Engineer: • Genesys Certifications such as: o Genesys Cloud CX Developer (CCX GCD) o Genesys Cloud CX Architect (GCX ARC) Lucid Charts or other workflow modeling tools. Responsibilities of the Telecommunication Engineer: • Designs and develops complex software interface programs for telecommunication/voice over internet protocol (VoIP) systems. Performs engineering studies to obtain data on new equipment and system development in communications field and adaptability of equipment to existing system. • Produce high-quality technical and functional documentation, including FRDs, workflow diagrams, and integration specifications. Work Location: Hybrid work arrangement onsite Tuesday, Wednesday, Thursday additional onsite presence as needed in Columbia, SC. Compensation / Benefits: Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match. • • • Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey. • • • Work Location: Hybrid remote in Columbia, SC 29219