Urgent Hiring for Customer Service Representative 4 at Peoria, IL (61629)
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Customer Service Representative 4 in Peoria, IL, for 12 months, paying $23.00 - $25.00 per hour. Requires HS Diploma/GED with 8 years or a degree with 4 years experience, strong customer service, and Microsoft Office skills.
🌎 - Country
United States
💱 - Currency
$ USD
-
💰 - Day rate
200
-
🗓️ - Date discovered
September 14, 2025
🕒 - Project duration
More than 6 months
-
🏝️ - Location type
On-site
-
📄 - Contract type
Unknown
-
🔒 - Security clearance
Unknown
-
📍 - Location detailed
Peoria, IL 61629
-
🧠 - Skills detailed
#JSON (JavaScript Object Notation) #SQL (Structured Query Language) #SharePoint #Tableau #Project Management #AWS (Amazon Web Services) #Documentation #Azure #Google Analytics #Visualization #Quality Assurance #API (Application Programming Interface)
Role description
Job Title: Customer Service Representative 4
Location: Peoria, IL 61630
Duration: 12 months
Daily Schedule:
•
• 7:30am-4pm CT M-F
Job Description:
Typical task breakdown:
- Participate in new customer/site implementations of DSS and Fatigue Risk Assessments (FRA).
- Collect voice of customer and support documentation of applicable product enhancement requests.
- Tier 1, 2 Level support managing customer Inquiries through Helpdesk Ticket application.
- Maintaining customer Fatigue Intervention Plan (FIP).
- Enter new and modify existing Fatigue Intervention Plans (FIP) in proprietary database.
- Troubleshooting Email or Phone connection issues.
- Maintain knowledge of products, services, policies, and procedures.
Interaction with team:
- Frequent collaboration
Team Structure
- Reports to work director, who has 4 other individuals rolling into the
Work environment:
- Office environment
Education & Experience Required:
- Degree requirement: HS Diploma or GED with 8 or more years related, OR college or university degree in marketing, business, finance, information systems, or engineering with 4 or more years experience.
- Do you accept internships as job experience: Depends on relevancy
- Are there past or additional job titles or roles that would provide comparable background to this role: Product Support Specialist, Quality Assurance, Defect Analysis
Top 3 Skills
- Computer literacy
- Customer Service
- Root cause corrective action
Additional Technical Skills
(Required)
- Experience with Microsoft Office (Outlook, Excel, Teams, SharePoint…)
- Familiarity with metric tracking and KPI targets
- Root cause corrective action
(Desired)
- Visualization Tool experience (Tableau, PowerBI, Google Analytics)
- API and coding experience (Azure, AWS, JSON, SQL)
- Previous experience working in mining or have a mining engineering degree.
- Excellent Time Management skills and ability to prioritize workload.
- Project Management experience.
Soft Skills
(Required)
- Excellent Customer Service Skills.
- Strong Communication and interpersonal skills.
- Ability to work independently and as a team member.
Job Type: Contract
Pay: $23.00 - $25.00 per hour
Benefits:
Referral program
Work Location: In person
Job Title: Customer Service Representative 4
Location: Peoria, IL 61630
Duration: 12 months
Daily Schedule:
•
• 7:30am-4pm CT M-F
Job Description:
Typical task breakdown:
- Participate in new customer/site implementations of DSS and Fatigue Risk Assessments (FRA).
- Collect voice of customer and support documentation of applicable product enhancement requests.
- Tier 1, 2 Level support managing customer Inquiries through Helpdesk Ticket application.
- Maintaining customer Fatigue Intervention Plan (FIP).
- Enter new and modify existing Fatigue Intervention Plans (FIP) in proprietary database.
- Troubleshooting Email or Phone connection issues.
- Maintain knowledge of products, services, policies, and procedures.
Interaction with team:
- Frequent collaboration
Team Structure
- Reports to work director, who has 4 other individuals rolling into the
Work environment:
- Office environment
Education & Experience Required:
- Degree requirement: HS Diploma or GED with 8 or more years related, OR college or university degree in marketing, business, finance, information systems, or engineering with 4 or more years experience.
- Do you accept internships as job experience: Depends on relevancy
- Are there past or additional job titles or roles that would provide comparable background to this role: Product Support Specialist, Quality Assurance, Defect Analysis
Top 3 Skills
- Computer literacy
- Customer Service
- Root cause corrective action
Additional Technical Skills
(Required)
- Experience with Microsoft Office (Outlook, Excel, Teams, SharePoint…)
- Familiarity with metric tracking and KPI targets
- Root cause corrective action
(Desired)
- Visualization Tool experience (Tableau, PowerBI, Google Analytics)
- API and coding experience (Azure, AWS, JSON, SQL)
- Previous experience working in mining or have a mining engineering degree.
- Excellent Time Management skills and ability to prioritize workload.
- Project Management experience.
Soft Skills
(Required)
- Excellent Customer Service Skills.
- Strong Communication and interpersonal skills.
- Ability to work independently and as a team member.
Job Type: Contract
Pay: $23.00 - $25.00 per hour
Benefits:
Referral program
Work Location: In person
