WCAG Specialist

• Bachelor’s degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Informational Science, or Human Computer Interaction • 3+ years of hands-on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods • 2+ years of experience on a digital product team, either working as a project owner or individual contributor, working collaboratively with internal and external teams to improve products and services using digital accessibility technologies, policies, and best practices • Strong proficiency in manual testing with assistive tech: NVDA, JAWS, Dragon, Fusion, Deque, Wave, ZoomText, VoiceOver, TalkBack. Also expertise with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye gaze tech, and alternative input devices including keyboards • Strong proficiency in HTML, ARIA, and semantic markup knowledge • Expertise in auditing common and legacy systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams • Demonstrated understanding of user-centered design (UCD) methodologies and how to use testing data to support accessibility design problems • Strong understanding of responsive web design principles, techniques, and frameworks • Experience testing and assessing accessibility issues on internal business processes, including case management and data collection systems • Creative out-of-the box thinking to provide solution-oriented guidance for optimizing digital assets using the latest digital accessibility techniques and tools • Can work both independently and collaboratively to help advance a program’s accessibility standards • Experience as a mentor or coach for other product and service testers to promote stronger consistency and standards • Strong interpersonal and communication skills, including the ability to clearly present data and analysis, as well as the ability to receive feedback on your work • Expert in facilitating the integration of test data to support analysis and remediation processes • Strong ability to create and maintain documentation and best practice testing methodologies across multiple systems and functional areas • Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions Preferred Skills & Qualifications • Experience with software like Axe, WebAIM, SiteImprove, and Sitebulb • Experience with browser devtools and accessibility extensions: Axe, WAVE, ARC Toolkit • Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests • Strong organizational skills and experience with project tracking software, along with experience in agile processes and project development best practices • Experience in balancing a diverse workload of projects, with varying complexities and unique needs • Excellent time management skills, with an ability to commit and deliver on project goals, timelines, and target dates • Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives • Ability to engage in rigid practices for accessibility testing, while maintaining flexibility for ad-hoc needs • Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom Other Desired Skills • Experience in testing complex systems that use standard technologies (HTML, CSS, JavaScript, SQL, jQuery) • Experience in accessibility compliance for chatbots and other customer communication tools • Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets • Experience with digital forms and documents remediation to meet accessibility standards • Experience with Sitecore, Salesforce, Adobe XD, and Jira/Confluence • Knowledge of multiple testing, analysis, data visualization tools Desired Certifications One or more of the following: • IAAP certification (CPACC, WAS, etc.) • PMP certification • DHS Trusted Tester certification • Deque University • Section 508