Date: Jul 30, 2025 Location: AUSTIN, TX Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: WIC Data and Reporting Analyst Job Title: Quality Assurance Spec IV Agency: Health & Human Services Comm Department: WIC Salaries Posting Number: 7672 Closing Date: 08/13/2025 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Group: TEXAS-B-22 Salary Range: $4,801.16 - $6,500.00 Pay Frequency: Monthly Shift: Day Telework Additional Shift: Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 4616 W HOWARD LN Other Locations: Austin MOS Codes: No direct military equivalent. Brief Job Description Under the general direction of the Analytics and Quality Assurance Branch Manager, the WIC Data and Reporting Analyst performs simple to moderately complex data analyses and creates representative data visualizations. Works directly with WIC program staff to perform various ad-hoc and project-based data analytical and reporting services requests and projects. These services include both routine operational data analysis and reporting, as well as customized business intelligence research. This role serves as an analyst for WIC’s public information request process. Complies with applicable policies, standards, guidelines and procedures of the Texas Health and Human Services Commission and the Department of Information Resources for information technology and/or business improvement projects. Work also involves coordinating project activities with other programs in the agency and external organizations; and assuring adherence to project goals. Performs related duties as assigned, with limited latitude for the use of initiative and independent judgment. Essential Job Functions (ejf) Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (45%) Performs simple to moderately complex data extractions, analyses; and creates representative data visualizations covering diverse needs, for internal and external customers at varying levels of seniority. Follows prescribed methods, best practices, and procedures for delivering data analytics and reporting services, working with WIC’s varied data information technology, data assets, and database infrastructure including WIC’s Management Information System (MIS) and Electronic Benefit Transfer System (EBT). As needed or as otherwise directed, leverages validated external data sources to bring enhanced context and insight to any newly identified or known trends discovered within WIC data assets in support of WIC operational and business intelligence level analytics projects. Works with all units within WIC and other programs in HHSC, as applicable, for data related project work, assuring compliance with state and federal laws, regulations, and policies. (35%) Supports projects requiring either custom queries, data file extractions, data analysis methodologies, or reporting. Supports other WIC staff, in understanding how to best leverage WIC data, assure its accuracy, and assure compliance to data privacy rules and regulations. (15%) Supports analyses of data related processes and operational protocols that warrant process and operational improvements. (5%) Performs other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or locations. Licensure, Certification, Or Registration Required N/A Knowledge, Skills, And Abilities Required List the knowledge, skills, and abilities critical to performance in this position: • Knowledge of data analytical processes. • Knowledge of business intelligence concepts and tools. • Knowledge of data confidentiality and privacy protocol. • Knowledge of writing program code and automated mapping. • Skill in using a PC and Microsoft Project, Excel, Outlook, PowerPoint, Access, or Word. • Skill in using specific database utilities and analytical software tools, such as SQL Server Management Studio, Microsoft Power BI, and Tableau. • Skill in business or systems analysis. • Skill in writing database queries in SQL syntactical language. • Skill in analyzing large amounts of data. • Skill in problem-solving, conflict resolution, and negotiation. • Skill in working collaboratively and cooperatively with colleagues and cross functional teams. • Skill in writing analyses, documentation, proposals, plans, policies, procedures, standards, or reports. • Ability to manage and analyze large and complex data sets. • Ability to interpret and write SQL queries and scripts. • Ability to work independently and deliver results in an environment of broad, consultative management. • Ability to plan, organize, and schedule completion of assigned projects and sometimes overlapping projects. • Ability to derive and create graphical representations of data, trends, and thresholds. • Ability to present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively. • Ability to analyze systems and procedures. Initial Screening Criteria • Graduation from an accredited four-year college or university. Work experience may be substituted for education on a year-for-year basis. • At least two (2) years full-time experience analyzing and interpreting program data. • Experience performing SQL queries, extracting, cleaning, and loading business or program performance data from a variety of source formats. Preferred • Experience developing in data visualization tools such as Tableau, Microsoft Power BI, or similar programs used for large data sets. Additional Information N/A Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, And Veterans Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks And Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. Nearest Major Market: Austin