Workflow Specialist & Implementation Coordinator - Process Automation

TITLE: Workflow Specialist & Implementation Coordinator - Process Automation We're implementing AI-powered automation for our clients. You'll be the bridge between business users and our development team, while also building smaller automations to deliver quick wins. YOUR ROLE: PRIMARY RESPONSIBILITIES: - Support our Senior Automation Engineer on complex projects (research, testing, documentation) - Build and deploy smaller automation projects independently (email templates, notifications, simple workflows, data routing) - Document current workflows and pain points across all departments - Translate business needs into technical requirements for larger projects - Test and validate automation solutions before deployment - Train users and create support materials (video tutorials, SOPs, troubleshooting guides) - Monitor deployed systems and gather improvement feedback - Act as day-to-day client liaison and success manager AUTOMATION WORK (40-50% of role): You'll own smaller automation projects end-to-end: - Email routing and auto-responses - Notification systems and reminders - Simple data transformations and validations - Teams bot responses for common queries - Report generation and scheduling - Form automation and data collection - Integration of simple webhooks and APIs For larger projects, you'll support the Senior Engineer by: - Gathering detailed requirements from stakeholders - Testing complex workflows in staging - Creating user documentation - Handling revisions and edge cases - Monitoring production performance REQUIRED: - Strong written/verbal communication skills - Experience with process documentation and SOP creation - Basic technical aptitude with ability to learn quickly - Hands-on experience with at least one no-code/low-code automation tool (n8n, Zapier, Make, Power Automate, or similar) - Can read and understand basic logic flows (if/then, loops, conditions) - Project coordination experience - Customer success mindset - Available during US business hours (Pacific or Mountain time zones preferred) - Self-starter who can work independently IDEAL/BONUS: - n8n experience (strongly preferred) - Based in Boise, ID area or Western US (can visit client on-site occasionally) - Experience in supply chain, logistics, ERP systems, or construction industry - Basic understanding of APIs and webhooks - Experience training non-technical users - Background in operations or process improvement - Comfortable with Google Workspace and Microsoft 365 TECHNICAL EXPECTATIONS: - You can build a multi-step n8n workflow with conditional logic - You understand data mapping and transformations - You can troubleshoot why an automation isn't firing correctly - You can read API documentation and implement simple endpoints - You're comfortable with JSON and basic data structures - You know when something needs the Senior Engineer vs. when you can handle it DELIVERABLES: - 3-5 small automation projects deployed monthly - Complete workflow documentation library - User training materials (video tutorials, written guides) - Weekly progress reports and user feedback summaries - UAT results and optimization recommendations - Support documentation for all deployed automations WHAT SUCCESS LOOKS LIKE: - Month 1: You've documented all workflows and delivered 2-3 quick win automations - Month 3: Users are coming to you with automation ideas, you're building solutions independently - Month 6: You've freed up 10+ hours/week across departments with your automations - Month 12: You're a trusted advisor to the client and can handle 70% of requests without escalation WORK ENVIRONMENT: - Remote position (occasional on-site visits if local) - ~30-35 hours per week - Flexible schedule but must be available for weekly syncs - Fast-paced environment with multiple stakeholders - You'll work closely with our Senior Automation Engineer - Direct client interaction - you're the face of the project RATE: $3,000/month (contract, 1-year commitment with 1-month trial period) START: Immediate TO APPLY: 1. Share your portfolio including: - Examples of process documentation you've created - At least 2-3 automations you've built (screenshots, videos, or workflow exports) - Any user training materials you've developed 1. Record a brief video (2-3 minutes) covering: - Walk through one automation you built and why you're proud of it - Explain how you'd approach learning a new department's workflow - Describe your ideal working relationship with a Senior Engineer 1. Complete this scenario (submit as written document): - You've deployed an email routing automation. The AP team says "emails are going to the wrong people." Walk through your troubleshooting process step-by-step. 1. Answer: What's one small automation you could build in your first week that would make an immediate impact? (Based on the project description above) WHAT WE OFFER: - Work on meaningful problems that directly impact people's daily work - Grow your automation skills alongside an expert developer - Build a diverse portfolio of enterprise automation projects - Flexible, remote work environment - Potential for expanded role as project grows - Be part of a small, focused team making real impact RED FLAGS (please don't apply if): - You've never actually built an automation before - You're not comfortable talking to clients - You need heavy supervision or hand-holding - You can't work during US business hours - You're looking for a stepping stone to something else in 3 months WE'RE LOOKING FOR SOMEONE WHO: - Gets excited about making people's work lives easier - Enjoys both building things AND explaining them - Can context-switch between technical work and client conversations - Takes ownership and follows through - Asks great questions when they're stuck - Celebrates small wins with the team Job Types: Full-time, Contract Pay: $36,000.00 - $72,000.00 per year Work Location: Hybrid remote in Boise, ID 83702