WPS Consultant

We are seeking a highly skilled and experienced WPS (Workplace Services) Consultant to join our dynamic team. In this role, you will be a subject matter expert responsible for designing, implementing, and managing our end-user computing environment for our client. You will also be a key driver of innovation, constantly seeking out new technologies and strategies to enhance our digital workplace. The ideal candidate will have a strong technical background in a variety of EUC technologies, along with a proven track record of leading successful projects and driving change. Key Responsibilities: • Strategic Roadmap Development: • Create, own, and maintain the strategic roadmap for all Workplace Services, including hardware (desktops, laptops, mobile devices) and software estates. • Define and manage the complete lifecycle for all EUC assets, planning for technology refreshes, version upgrades, and decommissioning. • Align the EUC roadmap with broader IT and business objectives, ensuring future scalability and efficiency. • Technical Expertise and Leadership: • Serve as a subject matter expert on a wide range of EUC technologies, including: • Monitoring and User Experience Analytics: Experience with tools like Nexthink to monitor and improve the end-user experience. • Endpoint Management: SCCM, Microsoft Intune, Airwatch, and other UEM solutions. • Virtualization: Design, deployment, and maintenance of VDI environments. • Productivity and Collaboration: Deep knowledge of the Microsoft 365 suite. • Service Management: Expertise in using and optimizing ServiceNow for incident, request, and asset management. • Provide technical leadership and mentorship to junior team members. • Vendor and Asset Management: • Manage relationships with key vendors for hardware, software, and services. • Oversee the IT asset lifecycle, from procurement to disposal, in line with the defined roadmap. • Innovation and Continuous Improvement: • Drive a culture of innovation and continuous improvement within the EUC team. • Identify and evaluate emerging technologies, and make recommendations for their adoption. • Lead initiatives to optimize and enhance existing EUC services. • Architectural Design and Implementation: • Lead the design and implementation of comprehensive EUC solutions, focusing on Microsoft 365, Azure, and Exchange Online. • Architect and manage migrations from on-premise systems to cloud-based solutions (e.g., O365, Exchange Online). • Develop and maintain architectural standards and documentation for the EUC environment. • Security and Compliance: • Implement and manage security solutions to protect end-user devices and data, including M365 DLP, Cloud App Security, and Advanced Threat Protection. • Ensure compliance with all relevant security standards and regulations. Qualifications: • Education: Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience). • Experience: • 15+ years of experience in an IT role with a focus on end-user computing. • Proven experience as an architect or senior engineer in a large, complex IT environment, with specific experience in technology roadmap creation. • Technical Skills: • Required: SCCM, Nexthink, IT Asset Management, ServiceNow, Microsoft 365, Azure AD, Exchange Online, VDI. • Preferred: Intune, Airwatch, ProofPoint, Mimecast, Power BI. • Certifications: • Relevant industry certifications are highly desirable (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, ITIL, CompTIA Security+).