Agentforce Business Analyst (35042)

Agentforce Business Analyst Job Title: Salesforce Business Analyst (Agentforce & AI Strategy) Location: Remote Clearance: Active IRS Minimum Background Investigation (MBI) Required Certifications: Salesforce AI Associate and/or Agentforce Specialist Key Responsibilities • Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce. • Requirement Engineering: Document detailed user stories, acceptance criteria, and "Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies. • Process Mapping: Create "as-is" and "to-be" process flows, specifically identifying where AI agents can intervene to reduce manual touchpoints or improve data accuracy. • AI Governance & Testing: Define testing strategies for AI grounding and accuracy; participate in User Acceptance Testing (UAT) to ensure agents do not produce hallucinations and adhere to security constraints. • Change Management: Develop training materials and documentation to help IRS personnel transition to working alongside autonomous digital assistants. Required Qualifications • Clearance: Must hold an active IRS MBI or Public Trust clearance. • Experience: 4+ years as a Salesforce Business Analyst, with at least 1 year focused on AI-driven solutions or automated workflows. • Agentforce Knowledge: Practical experience defining "Topics" and "Actions" within the Agentforce framework. • Certifications: ○ Required: Salesforce Certified Business Analyst. ○ Required: Salesforce Certified Agentforce Specialist. • Strong understanding of Salesforce Data Cloud (how data feeds the Agent). • Expertise in Salesforce Flow (the "Actions" the Agent will execute). • Proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization. • Soft Skills: Exceptional ability to explain complex AI concepts (like grounding and LLM reasoning) to non-technical federal leadership. ,