Contents Location Please note that this post can be based in any location within England and Wales, where a CPS office is located. Whilst it’s an expectation of the role to travel to CPS locations as per business needs, CPS is disability confident employer and all reasonable adjustments will be considered in line with Equality Act of 2010. About The Job Job summary As an integral member of the IT Operations team, the Associate Applications Operations Engineer is entrusted with a suite of applications, ensuring their optimal performance and availability. This role involves meticulous monitoring of application performance, conducting routine updates, and collaborating with senior engineers and technical experts to resolve any technical issues that arise. Additionally, the engineer is responsible for identity management and maintaining strict security administration to protect sensitive information. Operating in a collaborative environment, the Applications Operations Engineer works alongside suppliers and various teams as part of the application support function. The role includes compiling user queries, identifying system faults, and working within predefined service level agreements, frameworks, and processes. With a focus on the user, the engineer strives to resolve application issues that have been escalated from first-line support teams, ensuring a seamless user experience. This position requires a proactive approach, with the engineer actively participating in the maintenance and strategic improvement of applications. By staying abreast of the latest developments and engaging with other government departments and suppliers, the Applications Operations Engineer maintains a high standard of service. The role is pivotal in ensuring that applications meet the needs of the CPS and its users, now and in the future. The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval. You must be aged 16 before starting in this role. The start date is expected to be 8-12 weeks after the application deadline. Job Description Your roles and responsibilities: • Ensure the availability, performance, and security of critical applications through monitoring, updates, and identity management. • Collaborate with senior engineers, suppliers, and internal teams to resolve technical issues and support application operations. • Handle incidents and user queries escalated from first-line support, working within defined service level agreements and processes. • Contribute to the maintenance and continuous improvement of applications, staying informed on industry developments. • Engage with stakeholders and government departments to ensure applications meet current and future user needs. A copy of the full job description is available if requested from Rebecca.Harvey1@cps.gov.uk Person specification To be eligible to apply for this job you should have skill and/or experience that align to the following areas.: • A focus on service and engagement with users and stakeholders. • Incident management: logging, assessing, allocating issues, and maintaining ownership until resolution or reassignment. • Analytical: problem -solving is needed to investigate systems, processes, and service issues, providing immediate and preventative solutions. • Process optimisation: Identify inefficiencies and support development improvements. • IT asset and service management: maintain secure configurations, verifying asset locations, and keeping accurate records. • Candidates will need to go through a process to be SC cleared if successful. It is desirable that you have the below experience but this is not required to apply: • Desirable experience of the M365 suite of applications and/or Service Now and ITIL Foundation. Behaviours We'll assess you against these behaviours during the selection process: • Managing a Quality Service • Working Together • Communicating and Influencing • Making Effective Decisions We only ask for evidence of these behaviours on your application form: • Managing a Quality Service Benefits Alongside your salary of £29,620, Crown Prosecution Service contributes £8,580 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Join the Crown Prosecution Service and find your purpose. The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated. This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions. The Crown Prosecution Service commits to offer its employees the following experience. • You can do impactful, purposeful work that’s making a difference to your local communities. • You are able to learn and grow, with access to the right opportunities and resources. • We care about your wellbeing. • We want you to feel valued, trusted and included. We also offer the following range of benefits: • Civil Service contributory pension of up to 28.9% • 25 days’ leave, increasing to 30 days after 5 years • £350 each year to spend on personal development • lawyer training programme for all new prosecutors • an extra privilege day to mark the King's birthday • competitive maternity, paternity and parental leave • flexible working including flexitime, and a family friendly approach to work • Cycle2Work scheme, employee savings. Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact Strategic.Resourcing@cps.gov.uk We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Recruitment process The recruitment process consists of an online application, interview and assessment. These are expected to take place w/c 4th August 2025. Your interview takes place online through Microsoft Teams. A member of our recruitment team will be in touch with guidance. If you have any queries about this, please contact Rebecca.Harvey1@cps.gov.uk You should keep this week free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it. Assessment At the interview you will be provided with a hypothetical scenario-based question to assess your judgment and decision-making in a workplace situation. We will provide details immediately before your interview. Personal statement We ask you to complete a personal statement of no more that a 1000 words setting out how your skills and experience aligns to the areas mentioned below. • A focus on service and engagement with users and stakeholders. • Incident management: logging, assessing, allocating issues, and maintaining ownership until resolution or reassignment. • Analytical: problem -solving is needed to investigate systems, processes, and service issues, providing immediate and preventative solutions. • Process optimisation: Identify inefficiencies and support development improvements. • IT asset and service management: maintain secure configurations, verifying asset locations, and keeping accurate records. Behaviours You are also asked to complete a statement of no more than 250 words for behaviour below setting out how you consider your personal skills, qualities and experience match the specified behaviours and requirements. In addition, you need to demonstrate the Crown Prosecution Service or Civil Service values. • Managing a Quality Service (Application) Interview We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against Grade 7 in the Civil Service success profiles behaviours framework. We are assessing 3 behaviours at interview/ assessment stage • Working Together (Interview) • Communicating & Influencing (Interview) - Lead Behaviour • Making Effective Decisions (Assessment) The panel may refer to the lead behaviour 'Communicating and Influencing' at the interview stage to determine merit order. We understand interviews can be stressful, and we want to ensure you are able to best represent your skills so the interview questions will be provided in advance, 1 week prior to your interview. CV You’re not required to upload your CV. However, when submitting your application there is a ‘CV section’. You are required to provide information about your employment and/or academic history for the past three years. It’s your responsibility to provide the specified information in the requested format to ensure that you're considered for the post. If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes Strengths Strengths are tested at interview stage - the strengths tested are not shared before the interview Accuracy You must ensure that your application, including your personal statement and behaviour examples, are truthful and factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own Other This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department. Clearance If successful, you are required to secure a Disclosure and Barring Service check and Security Clearance, for which you must have a current valid UK address. If successfully appointed, we ask you to complete a character enquiry form, nationality and immigration questionnaire and national security vetting form. If you're a Crown Prosecution Service member of staff, you won’t need to do a Disclosure and Barring Service check as you already hold this clearance. The job you’re applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesn’t apply. You’re required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that haven’t been disclosed. To be cleared to Security Clearance level, you have to be able to meet the residency requirement in the Cabinet Office guidance. For the Crown Prosecution Service they are: • Security Clearance – three years within the last five years Reserve list If you're recommended by the selection panel but not appointed to the current vacancy, you’re put on a reserve list for 12 months. You may be offered another Associate Application Operation Engineer post in the Digital and Information Division if a vacancy comes up during this period. We may also approach candidates on the waiting list to fill other roles that require similar knowledge and experience. Feedback We only provide feedback if you attend an interview or assessment. Fraud check The Crown Prosecution Service provides a Fair Processing Notice to all new applicants after they’ve been successful at interview. These candidates are informed that, as one aspect of pre-employment screening, their personal details – name, National Insurance number and date of birth – are checked against the Internal Fraud Database. We won't employ anyone included on the database unless they can demonstrate exceptional circumstances. The Strategic Resourcing team in the Crown Prosecution Service will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud Database. Civil Service Commission If you’re dissatisfied with the recruitment process and wish to make a complaint, please contact Strategic.Resourcing@cps.gov.uk with your concerns. If you remain dissatisfied and wish to make a further complaint, please click on the following link to the Civil Service Commission complaints page https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/ Civil Service Commission Recruitment Principles can be found at https://civilservicecommission.independent.gov.uk/recruitment/ Details of the Civil Service Nationality Rules are located at: https://www.gov.uk/government/publications/nationality-rules Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website at https://www.gov.uk/browse/visas-immigration/work-visas Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals • nationals of the Republic of Ireland • nationals of Commonwealth countries who have the right to work in the UK • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Rebecca Harvey • Email : Rebecca.Harvey1@cps.gov.uk Recruitment team • Email : strategic.resourcing@cps.gov.uk